Wellness Operations Specialist
- Oversight for Austin Wellness Centers facility operations; respond to site requests and escalations
- Support the management of operational contract staff and vendors; inclusive of recruiting, interviewing, on-boarding, and scheduling
- Support Wellness Center computer systems tracking, setup, and basic training for new providers
- Coordinate daily facility operations with facilities teams and vendors, including routine walk throughs, facility projects, and work order management
- Liaison between departments and stakeholders
- Assist with fitness class program schedules, studios, and instructors
- Financial management: Collaborate with operations team on operational budget, inventory, and purchases for planning, forecasting, and accruals, monthly spend reconciliation, review and pay invoices, and manage purchase requisitions
- Support special events, as well as outreach programs with coordination and implementation
- Point of contact for Wellness/Fitness offerings questions, inquiries, and feedback from team members.
- Support additional Benefits and Wellness projects as needed
- 5+ years in a leadership role, relevant facilities related work experience, vendor management, and excellent customer service record
- Ability to troubleshoot and familiarity with tools such as work order management platforms, iWork (Numbers, Keynote, Pages), Quip, Box, and MS Office
- Strong verbal and written communication skills
- Manages time efficiently, demonstrates ability to multi-task and adapts swiftly to prioritizing and shifting tasks in fast-paced environment
- Must be comfortable interfacing with all levels of the organization and working cross-functionally on a variety of projects
- Skilled in developing and maintaining excellent working relationships with internal teams, customers, and business units
- Excellent organization skills, acute attention to detail, ability to handle multiple tasks
- Extremely responsive and upbeat with eagerness to grow in new areas of development
- Bachelor’s degree or equivalent experience in operations, fitness management, wellness administration, or related field
- Solid customer service, fitness, and facility operational experience; knowledge of ACSM guidelines, and a First Aid/CPR certification is a plus
- Experience supporting fitness, wellness, hospitality, or member-based operations preferred
- Resourceful in shifting seamlessly between a variety of programs and work with minimal direction
- Proven ability to be trustworthy with sensitive and confidential information
- Must be a self-starter who can function independently and collaboratively
- Ability to present in front of group and interact with leadership teams
- High level understanding of Apple’s hardware and software solutions
- Flexibility to work as required to fulfill business needs
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