Admissions Operations Analyst

Prairie View A&M University

Admissions Operations Analyst

Job Title
Admissions Operations Analyst

Agency
Prairie View A&M University

Department
Undergraduate Admissions

Proposed Minimum Salary
Commensurate

Job Location
Prairie View, Texas

Job Type
Staff

Job Description

The Admissions Operations Analyst supports the daily processing, troubleshooting, and quality control functions within the Office of Admissions. This role ensures accurate and efficient intake and maintenance of applicant data, documents, and decisions using operational tools within the university's systems, such as Student Information System (SIS), Customer Relationship Management system (CRM), and ApplyTexas. The Analyst focuses on query execution, basic configuration adjustments, Tier 1 troubleshooting, and resolving operational issues that arise during processing.

The salary is determined in accordance with the University's compensation structure and will be commensurate with the candidates' education and experience, within the assigned salary range for this position.

Responsibilities:

• Monitor automated system queues and resolve document mismatches or failed imports. Review application records for completeness and route for timely review and decision. Accurately process incoming transcripts, test scores, and application materials.
  
• Run saved queries, filters, and reports in the CRM to support daily admissions operations. Maintain standard CRM dashboards, inbox views, and workflow tools for team efficiency. Perform data integrity checks, including population and stage audits. Reconcile duplicate IDs and assist with student record updates in the SIS, under institutional data governance protocols.
  
• Identify and resolve routine user or system-level issues in CRM and SIS platforms (e.g., checklist errors, material matching problems). Conduct root-cause analysis on recurring issues before escalating to the Technology Manager or IT team. Collaborate with technical staff to test small-scale changes in forms, fields, and materials without managing configuration design.
  
• Generate operational reports to track application progress, missing documents, and data inconsistencies. Support quality assurance through periodic reviews of application data, material matching, and decision accuracy.
  
• Respond professionally and accurately to admissions-related inquiries via shared inboxes, phone, or email and serve as a backup to Admissions Counselors during high-volume application periods.
  
• Participate in regular team meetings to improve workflow and processing practices. Document and communicate daily system use challenges or breakdowns to leadership or technical partners. Performs other duties as assigned.
  

Required Education and Experience:

• Bachelor's degree in applicable field or equivalent combination of education and experience.
  
• Two years of experience utilizing a Customer Relationship Management (CRM) and/or Enterprise Resource Planning (ERP) system in a professional or academic environment.
  
• Demonstrated customer service skills committed to providing excellent support to clients, customers, and end-users.
  

Required Knowledge, Skills and Abilities:

• Knowledge of word processing, spreadsheet, and database applications. Knowledge of higher education admissions processes.
  
• Ability to multitask and work cooperatively with others.
  
• Excellent verbal and written communication skills.
  
• Ability to present information clearly and concisely.
  

Preferred Qualifications:

• Bachelor's degree in an applicable field or equivalent combination of education and experience.
  
• Two years or more of related experience in higher education and/or admissions utilizing a Customer Relationship Management (CRM) and/or Enterprise Resource Planning (ERP) system
  

Other Requirements:

• Work beyond normal office hours and/or work on weekends.
  

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Special Requirements:

• Applicants with equivalent experience in lieu of a Bachelor's degree may be considered. One year of the related experience is the equivalent of one college year. Applicants being considered for the equivalency must have four years of related experience to meet the equivalency in lieu of a Bachelor's degree plus the minimum required years of experience. Applicants being considered for the equivalency must have a total of six years of experience.
  

Job Posting Close Date:

• 11/02/2025
  

Required Attachments:

Please attach all required documents listed below in the attachment box labeled as either "Resume/CV or Resume/Cover Letter" on the application. Multiple attachments may be included in the "Resume/CV" or Resume/Cover Letter" attachment box. Any additional attachments provided outside of the required documents listed below are considered optional.

• Resume or Curriculum Vitae
  

• Cover Letter
  

Application Submission Guidelines:

All applicants are required to apply via our Career Site on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, HigherEdJobs, etc. will not be considered unless the individual has applied to the available position via the PVAMU Career site.

The required documents listed in the above "Required Attachments" section must be attached to the application prior to the job closing date indicated to ensure full consideration for the application submitted. Please contact the Office of Human Resource on or before the closing date indicated above at 936-261-1730 or [email protected] should you need assistance with the online application process.

Background Check Requirements:

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

To apply, visit

About Us
For more than 140 years, Prairie View A&M University (PVAMU) has been igniting passion in its students. With an established reputation for producing engineers, nurses and educators, PVAMU offers baccalaureate degrees, master’s degrees and doctoral degree programs through nine colleges and schools. The University has an enrollment of more than 8,500 students. Designated an institution of “the first class” in the Texas Constitution, PVAMU is the second-oldest public institution of higher education in the state and a member of The Texas A&M University System. The University is dedicated to fulfilling its land-grant mission of achieving excellence in teaching, research and service.

PVAMU is conveniently located near the rapidly growing residential and commercial area known as the Northwest Houston Corridor. The developing Northwest Houston Corridor offers newly developed suburban communities, a variety of shopping and dining near the Houston Premium Outlets and is a short, 35-minute commute into downtown Houston. For more information, visit Your career opportunities with a “University of the first class” begins here!

Prairie View A&M University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

If you need assistance in applying for this job, please contact (936) 261-1730.