Customer Support Coordinator

Customer Support Coordinator

Company Overview HireFrontier is a full-service staffing and recruitment firm that partners with growing organizations across multiple industries to connect them with high-quality talent and workforce solutions. Through a consultative and people-first approach, HireFrontier supports employers in building reliable, efficient, and scalable teams while ensuring candidates are placed in roles where they can grow and succeed. Operating in a fast-moving talent landscape, HireFrontier is committed to responsiveness, operational excellence, and long-term partnership success.

Our company operates in a fast-paced environment and values efficiency, reliability, and strong customer relationships built through consistent service and attention to detail.

Position Overview Our company is seeking a Customer Support Coordinator to provide day-to-day operational, administrative, and customer service support in a dynamic and fast-paced environment. This role will function as a central support point across several departments, assisting with customer communications, order processing, front-desk reception duties, and general administrative coordination.

The ideal candidate is adaptable, reliable, and eager to develop professionally. This individual should demonstrate strong communication skills, maintain a positive and professional demeanor, and be comfortable supporting both external customers and internal teams as business priorities shift. This position is well-suited for someone who enjoys variety in daily tasks and thrives in a collaborative, team-oriented workplace where no two days are exactly the same.

Location: Dallas, TX Reports To: Operations / Customer Support Management Employment Type: Full Time, On Site Compensation: $20.00 – $23.00 USD per hour

Key Responsibilities

• Provide professional front-desk and reception support while ensuring a welcoming, organized, and positive experience for all customers, clients, and visitors

• Support showroom and store operations by assisting customers, responding to inquiries, and helping coordinate daily workflow activities as required

• Accurately input customer orders and maintain up-to-date, detailed records within internal systems and databases

• Assist with customer service matters including returns, exchanges, replacements, and general issue resolution

• Handle inbound customer calls and respond to inquiries in a timely, professional, and solution-oriented manner

• Quickly learn and navigate internal platforms, operational procedures, and customer service workflows

• Provide flexible backup support across departments to ensure smooth and uninterrupted daily operations

• Maintain clear, proactive communication with customers and internal teams to support a consistent and positive service experience

• Assist with additional administrative, clerical, and operational tasks as assigned to support business needs

Qualifications

• Prior experience in customer service, administrative support, retail operations, or similar roles preferred

• Strong verbal, written, phone, and email communication skills

• Fluency in English is required; Spanish language skills are considered an added advantage

• Excellent attention to detail with strong organizational and time-management abilities

• Positive, professional attitude with the ability to perform effectively in a fast-paced environment

• Team-oriented mindset with a willingness to support colleagues and organizational goals

• Dependable, consistent, and strong work ethic with a focus on reliability

• Ability to multitask, adapt quickly, and learn new systems and processes efficiently

• Comfortable engaging with customers in person, over the phone, and through written communication

Compensation The stated compensation range serves as a general guideline and may vary depending on experience, skill set, and overall qualifications of the selected candidate.

EEO Statement HireFrontier is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected under applicable laws. We are committed to fostering a diverse, equitable, and inclusive workplace environment for all employees and candidates.

Company Description HireFrontier is a strategic staffing and recruitment partner dedicated to helping organizations attract, hire, and retain top talent across a wide range of industries. We deliver end-to-end workforce solutions including talent acquisition, recruitment process support, compliance guidance, and workforce planning. With a deep understanding of both employer needs and candidate experience, the HireFrontier team helps businesses build stronger teams while improving hiring efficiency and long-term retention outcomes.