Customer Service Representative II - Transportation Public Works

Job Description

Job Description

Customer Service Representative II - Transportation Public Works

Dallas, TX

Job Summary

Provides customer service or information to inquiries on various city services requiring judgment and independent decision-making, to resolve citizen complaints or answer requests.

Overview

The Customer Service Representative II provides customer service and information for inquiries on various city services demonstrating judgment and independent decision-making, to resolve citizen complaints or answer requests.

Essential Functions

• Receives, discusses, analyzes, and responds to walk-in inquiries from customers regarding city services such as water/sewer accounts, parks reservations, and policy or procedural concerns.
• Monitors and handles call center calls and ensures customer service representatives provide professional service.
• Updates customer accounts and records to determine eligibility for service requests, account adjustments, and meter inspections.
• Researches and resolves billing complaints or misapplied payments; determines and applies necessary adjustments for accurate billing.
• Receives, verifies, and processes payments via cash, check, or money order for city services; issues receipts and maintains transaction records.
• Prepares daily cash deposits and balances journals according to policy, ensuring all funds are accurately accounted for.
• Investigates problems, gathers information, and provides guidance to the public in compliance with city ordinances and regulations.
• Assists attorneys, collection agencies, and city departments by providing requested account or service information.
• Performs other duties as assigned to support city operations.

Knowledge and Skills

• Knowledge of professional customer service and call-taking procedures.
• Ability to determine concerns and identify appropriate solutions.
• Ability to interpret ordinances, codes, and departmental policies.
• Strong verbal and written communication skills.
• Ability to interact tactfully and effectively with employees and the public.
• Ability to prepare clear and concise reports.
• Ability to establish and maintain effective working relationships.

Minimum Qualifications

• Education: High school diploma or GED required.
• Experience: Three (3) years of customer service experience requiring significant phone or in-person contact, including cashiering, data entry, account analysis, or complaint resolution.
• An associate degree (or higher) plus one (1) year of relevant experience may meet the education and experience requirements.
• Licenses/Certifications: Some positions may require a valid driver’s license with a good driving record.

Other Requirements:

• Must pass a TSA background check and provide a valid form of government-issued photo identification.
• Availability to work varying shifts including days, evenings, nights, weekends, and holidays.

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or veteran status.

One of the leading suppliers of workforce solutions, staffing, outsourcing, and consulting is BE Staffing Solutions. In the practice of employment law, our trained group of seasoned staffing specialists adheres to a rigorous code of conduct. We uphold a culture and organizational framework that promotes efficiency and consideration for both clients and coworkers.

Company Description

One of the leading suppliers of workforce solutions, staffing, outsourcing, and consulting is BE Staffing Solutions. In the practice of employment law, our trained group of seasoned staffing specialists adheres to a rigorous code of conduct. We uphold a culture and organizational framework that promotes efficiency and consideration for both clients and coworkers.