Sr. Technical Program Manager, Shipping and Delivery Support, Amazon Customer Service

DESCRIPTION

Amazon Customer Service is looking for an experienced Senior Technical Program Manager (Sr. TPM) to lead the development of self-service support solutions for our transportation network. This role will drive the strategic vision and execution of programs that eliminate the need for transporters to contact Customer Service (CS) when encountering delivery defects. The Shipping & Delivery Support (SDS) team leverages latest technology to provide best-in-class support options at the moment of need.

As a Sr. TPM in SDS, you will orchestrate complex technical programs across multiple teams and organizations. You will drive the end-to-end delivery of large-scale initiatives that operate at Amazon's global scale. Working closely with Product, Engineering, and Business teams, you will define technical roadmaps, manage dependencies, and ensure successful delivery of solutions that improve the transporter experience. You will have the opportunity to shape the future of delivery support while making a significant impact on Amazon's transportation network.

Key job responsibilities
• Lead technical program strategy and execution for complex, multi-team initiatives spanning the full software development lifecycle
• Partner with Product and Engineering leaders to define technical requirements, architecture, and implementation approaches
• Manage cross-team dependencies, risks to ensure successful program delivery
• Influence senior leadership on technical direction and strategic priorities

A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

BASIC QUALIFICATIONS

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules