Client Service Representative (CSR) - Social Media & Marketing Focus

Overview

Join our dynamic veterinary team as a Client Service Representative (CSR) and play a key role in both client experience and hospital growth!

We’re looking for someone who loves people, thrives in a fast-paced environment, and has a passion for social media, content creation, and marketing. This is a unique opportunity to combine exceptional customer service with creativity to help bring our hospital to life both in-person and online.

Responsibilities

• Be the first friendly face and voice for our clients and patients
• Manage phone calls, scheduling, and front desk flow with efficiency and warmth
• Create a welcoming, organized, and positive client experience
• Capture and create engaging social media content (photos, videos, stories)
• Assist with posting and maintaining hospital social media accounts
• Support marketing efforts including promotions, events, and client communication
• Help educate pet owners and ensure clear, consistent communication
• Maintain a clean and professional front desk and lobby area
• Collaborate with the team to highlight hospital culture and patient stories

What We’re Looking For

• Strong customer service experience (veterinary or medical office preferred, but not required)
• Interest or experience in social media, marketing, or content creation
• Comfortable using platforms like Instagram, Facebook, and TikTok
• Positive, outgoing personality with strong communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Passion for animals and creating great client experiences
• Creative thinker who enjoys bringing new ideas to the table

Bonus Skills (Not Required, But a Plus!)

• Experience with Canva, basic photo/video editing, or content planning
• Background in veterinary medicine or animal care
• Interest in growing a brand and engaging with a local community

Why Join Us?

• Opportunity to grow your skills in both customer service and marketing
• Fun, collaborative team environment
• Ability to make a real impact on both patient care and hospital growth
• Ongoing training and development opportunities

Love pets, people, and posting? This role lets you do all three.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person