Bilingual Call Center Customer Service

Bilingual Customer Service Representative

Location: Frisco, TX | Onsite

COMPENSATION & SCHEDULE

• Pay: $22.63/hour if Spanish Bilingual

• Schedule: Must be available for a shift between 8am–10pm, including at least one weekend day per week - Training 9:30am- 6pm CST

• Employment Type: Long-term temporary

• Start Date: May 18th

ROLE IMPACT

The Chat Customer Service Representative helps customers in real time through online chat, providing quick and accurate answers about their event tickets. This role ensures a smooth and positive experience by resolving customer questions efficiently and clearly. The representative may also assist with customer emails when needed.

KEY RESPONSIBILITIES

• Respond to customer inquiries through online chat regarding event ticket orders, availability, cancellations, and date changes

• Provide accurate information about event parking and parking passes

• Use internal systems to research customer issues and process updates or changes

• Maintain professionalism and accuracy in all written communication

• Assist with email responses or phone support as needed

MINIMUM QUALIFICATIONS

• Must be bilingual in Spanish and English

• 2+ years of experience in a call center, administrative, or office-based customer service role

• Strong written communication and reading comprehension skills

• High school diploma or equivalent required

• Ability to multitask and manage multiple chat conversations efficiently

• Commitment to long-term engagement in the role

CORE TOOLS & SYSTEMS

• Live chat and messaging platforms

• Microsoft Outlook / Office Suite

• CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud, or similar)

PREFERRED SKILLS

• Experience with event ticketing systems or e-commerce platforms

• Familiarity with remote customer support tools and workflows

• Strong problem-solving and time-management abilities

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