Technical Lead
Apply now: Technical Lead, Contact Center Technology, location is Remote (EST/CST). The start date is ASAP for this 3-month contract-to-hire position.
Job Title: Technical Lead, Contact Center Technology
Location-Type: Remote (EST/CST)
Start Date Is: ASAP
Duration: 3-month contract-to-hire
Compensation Range: $70/hr – $85.00/hr
Job Description:
Lead modernization efforts across a legacy contact center tech stack, driving DevOps implementation, cloud migration, and engineering best practices in a consulting-style, unstructured environment.
Day-to-Day Responsibilities:
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Lead technical implementations across the contact center ecosystem with good understanding of architecture
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Modernize code base and implement DevOps/CI/CD practices
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Consolidate source code into GitHub and streamline development workflows
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Engage with clients and stakeholders to define and deliver tailored technical solutions
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Oversee integrations with Salesforce, Zendesk, Amazon Connect, and other platforms
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Perform code reviews and provide mentorship to junior engineers
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Contribute to pre-sales activities and technical proposal development
Requirements:
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Must-Haves:
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10 years of development experience, 5 years in technical leadership roles
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Strong proficiency in .NET and Microsoft Azure
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Current, hands-on development experience
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Deep understanding of contact center technologies (Amazon Connect or Genesys)
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Experience in consulting or startup environments
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CRM ecosystem experience (e.g., Salesforce, Zendesk)
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Familiarity with DevOps, CI/CD pipelines, and modern development practices
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Strong communication skills and a client-facing mindset
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Nice-to-Haves:
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Certifications in Azure, AWS, or Salesforce
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Exposure to AI-powered chatbots, knowledge bases, and generative AI coding
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