Sales Associate

The Sales Associate helps create a positive relationship with company clients by promptly processing customer orders and maintaining accurate company databases and records.

• Provide a positive attitude to all customer interactions.
• Builds the relationship with the client by being an asset.
• Enters sales orders into the SyteLine systems.
• Creates and maintains accurate customer database records.
• Scand and records all sales records into document control.
• Acquires and disseminates MTRs to customers as needed.
• Provides tracking and estimated ship dates to customers.
• Informs sales of potential delays or customer concerns.
• Develops and maintains basic product knowledge.
• Keeps informed of market, new products or services, basic technical information, product reliability and other general information of interest to the customer.
• Follows-up on orders with a report every day to make sure orders are released and entered in a timely fashion.
• Provides Sales department with information on customer sales orders when asked.
• Communicates with Inside Sales, Accounting, and Purchasing departments on order delays or changes.
• Uses the telephone, word processing and related office equipment in fulfilling daily requirements.
• Offers and obtains assistance from peers or supervisor when needed.
• Maintains a flexible schedule in performing other related tasks or functions as required or assigned.
• Keeps managers and Inside Sales department updated on important activity with customers they interface with.
• Performs other duties as assigned.

Skills

• Must be able to use Windows and Microsoft Office. (Word and Excel)
• Conflict resolution and problem-solving skills.
• Must be able to communicate clearly and effectively.
• Capable of listening intently.
• Good visual acuity to process paperwork.
• Capable of multitasking and prioritizing work as needed.
• Able to learn and retain new information.
• Ability to type accurately at speed.
• Must have a high stress tolerance with a highly developed sense of urgency

Education

• Required: High school diploma, GED or equivalent.
• Preferred: Computer training courses at college level.

Work Experience

• Required: 2 to 3 years of previous order processing or customer service representative experience, preferably in a manufacturing or services organization.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.