Head of Customer Solutions US Austin TX (mfd)

Your Mission

As the Head of Customer Solutions for the US (m/f/d) you will take ownership of shaping and leading our Customer Solutions organization in the United States. You will have a defining influence on how we deliver deploy and support our modular robotics solutions with customers across the country.

Your mission is to build a high-performing customer-centric and operationally excellent team that brings RobCos technology to life reliably professionally and at scale. Youll hire and develop a team of Solutions Engineers Field Technicians and Technical Program Managers set a high bar for execution and establish the processes routines and culture that will define our customer experience in the US.

You love technology take ownership naturally and are motivated by seeing real products come alive with customers. You have the leadership maturity to inspire a team the operational discipline to deliver consistently and an entrepreneurial mindset that thrives in environments where structure needs to be created and shaped thoughtfully.

You will be the operational force multiplier for RobCo in the US trusted by customers relied upon by your team and seen as a key partner by our global engineering product and sales organizations.

Your Responsibilities

Team Leadership & Development

• Directly lead coach and develop a team of Field Solutions Engineers Technicians and Technical Program Managers responsible for the deployment and integration of RobCos robotic automation systems.

• Foster a culture of accountability openness and high performance; set clear expectations provide regular feedback and support individual growth.

• Identify and mentor future team leads as the organization scales.

Operational Excellence

• Ensure your team delivers consistent high-quality customer outcomes: on time every time.

• Team resource planning project assignments and deployment scheduling in collaboration with Technical Program Managers.

• Drive continuous improvement in all aspects of field execution: safety process documentation and customer communication.

• Proactively identify and resolve bottlenecks recurring field issues or skills gaps.

Customer Focus

• Act as an escalation point for deployment issues and complex customer situations balancing commercial technical and relationship needs.

• Ensure the field team communicates effectively with customers translating technical complexity into practical action and building trust.

• Champion a customer-first mindset while holding the team to robust technical and process standards.

Collaboration & Process Building

• Work closely with Product Engineering Customer Value Engineering and Sales to close feedback loops between the field and the rest of RobCo globally.

• Standardize and continuously improve team routines: onboarding training documentation and field support tools.

• Contribute to the development and refinement of processes and best practices as we scale across new regions and products.

Your Profile

• Demonstrated leadership experience in a technical customer-facing environment (e.g. machinery automation industrial engineering or similar).

• Proven ability to develop and lead diverse teams including engineers and technicians ideally in a fast-pace scale-up or transformation context.

• Strong operational and problem-solving mindset: you see around corners act proactively and thrive in high-change environments.

• Ability to structure document and drive repeatable processes without sacrificing flexibility or customer focus.

• Exceptional communication skills: you coach technical staff to be clear pragmatic and customer-oriented.

• Relentless about safety quality and professionalism.

• Willingness to travel as needed to support customers and team members on site across the US.

Why us

• Work with us on groundbreaking technology in software-defined modular robotics and pioneer solutions to address the skills shortage in the industry.

• Diverse responsible and independent work in a dynamic startup environment.

• Flat hierarchies with an open and direct feedback culture including 360 development feedback aimed at holistic professional growth.

• A rare opportunity to build and lead Customer Solutions in the US with true ownership and measurable impact.

Do you share our passion for our groundbreaking robotic technology and want to be part of our dynamic growth You will carry out your own projects implement innovative solutions and be recognized for your successes!

About us

RobCo is spearheading a revolution in robotics empowering businesses to thrive by supercharging productivity and freeing them from labor shortage. We are searching for you to build RobCo into the category-leading robotics company in Europe and the US. Weve raised more than $50 million from the worlds best VCs such as Sequoia Capital and Lightspeed as well as the founders of UiPath Helsing Pitch and other companies to fulfill our mission.

Required Experience:

Director