COE Technical Advisor - Pressure Control Equipment
- Evaluate, analyze, and make recommendations pertaining to the improvement of product maintenance, product design and operational performance.
- Support development of new products and the realization of performance enhancement and cost improvement ideas.
- Analyze, evaluate, and recommend new materials to support product design changes.
- Perform technical analysis of competitive products, services and/or competitor patents.
- Serve as technical escalation point for Tier 2 subject matter experts, provide advanced analysis, and offer resolutions for most challenging issues.
- Perform other work-related tasks as assigned by COE Technical Leader.
- Comply with all NOV Company and HSE policies and procedures.
- Support local senior management with technical assistance to customer meetings as requested.
- Support local service representatives with technical assistance to customer meetings as requested.
- Engage locally and conduit technical enquiries to local product engineering teams to further COE support network.
- Perform tasks assigned by COE Technical Leader.
- Provide advanced technical product support to team global subject matter experts (SMEs) assigned to perform 24/7 technical support to internal and external customer base.
- Supervise and support goal-oriented training and competency development programs for Tier 2 technicians/engineers to improve product knowledge and cross-discipline troubleshooting.
- Identify, investigate, consolidate, and categorize product reliability trends to support product performance feedback.
- Provide technical content support for formal feedback to Product Engineering of global product or component performance and reliability related to design, maintenance, or operations.
- Perform product notification (PN) review (PIB, PIN, etc.); support PN planning for release. Support / supervise implementation; perform tracking and reporting function.
- Prepare reports with damage assessments and recommended corrective / maintenance action based on customer and field service reports, and data from NOV logging or monitoring systems.
- Coordinate with internal and external specialists to support complex issue resolution. Cooperate with other business lines to provide the customers "Service Above All".
- Maintain close relationships and communication loops with Global Product Engineer and Product Engineering departments.
- Attend offsite customer meetings. Evaluate complex technical issues, deliver recommendations, and document meetings (minutes of meeting). Monitor and follow-up.
- Draft technical work scopes; evaluate and recommending special tooling.
- Review and modify spare parts lists. Advise on stocking quantities.
- Attend FATs.
- Support creation of competency units, discipline exams, and other training materials.
- Evaluate new products, tools and services and render observations / recommendations.
- Support COE Tech Leaders and Shift Leaders to correctly evaluate employee competency and assign them tasks based on an issue's technical complexity and urgency.
- Stand in for COE Technical Leader in his/her absence.
- Create and populate customized reports to analyze activities or events.
- Create, store, and find information in Rig Office, Team Centre, Glovia, Oracle, etc.
- Perform work according to quality management system, in accordance with ISO 9001:20xx and NOV BPM website; remain integrated into each facility's ISO certification. Use PIMS system effectively.
- Understand NOV Rig Systems and Aftermarket task organization; work with key managers and supervisors to maximize results.
- Enforce NOV approved practices for preparing for, executing, or supporting remote upgrades.
- Understand the principles of NOV equipment taxonomy, failure modes and fault-finding techniques.
- Employ common root cause analysis (RCA) methods such as 5WHY's and Fishbone to perform fault finding
- Technical diploma or equivalent combination of education and experience.
- 4 or more years of relevant work experience- Field Service, I&C, Technical Support, eHawk, Field Engineer, AM Projects.
- Skilled in technical analysis and report writing.
- Ability to cooperate with multinational team across all time zones.
- Able to read, with mastery, mechanical, electrical, and hydraulic drawings.
- Able to technically support a multitude of diverse issues across technical disciplines.
- 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
- Competitive medical plans that are effective your date of hire.
- Starting in 2026, FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
- FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
- FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
- All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
- All regular full-time employees receive up to 11 paid holidays per year.
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