Strategic Account Manager
What You'll Be Doing
As a Strategic Account Manager (SAM) at Nextech, you'll be the driving force behind our most important customer partnerships - shaping growth strategies, delivering solutions, and ensuring excellence across every touchpoint. This role is about more than managing accounts; it's about leading business impact through relationships, insight, and innovation.You will:
- Own annual revenue, margin, and accounts receivable goals for assigned enterprise-level clients
- Build, strengthen, and expand long-term relationships with key customer decision-makers
- Develop and execute comprehensive annual account plans aligned with both client goals and Nextech's business objectives
- Act as the primary liaison, ensuring exceptional communication between clients and Nextech's internal operations and service teams
- Partner with Sales Operations to manage and support contract renewals and RFP processes
- Identify and pursue new revenue opportunities within existing accounts to drive growth and broaden service adoption
- Assess evolving customer needs and deliver tailored, high-impact HVAC/R solutions that enhance partnership value
- Oversee account billing and collections to optimize cash flow and ensure financial health across your portfolio
- Represent Nextech with professionalism, leadership, and an unwavering commitment to safety, integrity, and customer success
At Nextech, we don't just maintain systems - we power the environments that keep America running. Our Strategic Account Managers are at the forefront of our national success, backed by exceptional resources and a culture built on trust and teamwork.
- Competitive compensation package with performance-based incentives
- Comprehensive benefits including medical, dental, vision, and 401(k) with company match
- Paid time off and holidays to recharge and balance life outside of work
- Opportunities for career advancement in America's largest HVAC/R service organization
- Continuous professional development and leadership training programs
- A collaborative culture centered on safety, customer satisfaction, and integrity
- The strength and stability of a growing company with over 30 years of proven success
You're a relationship-driven strategist with a track record of achieving results through insight, leadership, and execution. You bring a consultative mindset, commercial acumen, and the ability to influence outcomes at every level.
- Bachelor's degree in Business, Marketing, or a related field (preferred)
- 5-7+ years of experience managing large regional or enterprise accounts
- Proven success in contract negotiation, forecasting, and budgeting
- Strong relationship-building and client management background
- Proficiency with CRM platforms (Salesforce, GoldMine, etc.) and Microsoft Office Suite
- Excellent presentation, communication, and influencing skills
- Knowledge of HVAC/R or construction/service industries preferred
- Ability to manage multiple priorities and drive organizational initiatives across teams
- Willingness to travel up to 30%
- Continuously able to work in office environment/remotely
- Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
- Continuously able to sit at a computer for up to 8 hours
- Able to alternate between sitting and standing, as needed throughout the day
- Occasionally able to lift up to 15
- Continuously requires vision, hearing, twisting, and talking
- Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
- Rarely requires climbing
- Ability to travel up to 30%
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