Customer Success Associate

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About the role

As a title, you will...

This position is hybrid (x days per week in office) OR remote and is located in City. List Travel Requirement if applicable.

Sales Perks (Include in JD if Austin-based sales role, delete if N/A):

• 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)


• 🌐 Fun Annual Global Revenue Kick Off Week at HQ in Austin, TX


• 🤝 Auctane Roof Top Happy Hours

About the team

The xyz team ...

What will you be doing?

XYZ

What are we looking for?

• Bachelor’s degree preferred.


• Excellent verbal and written communication skills.


• Ability to demonstrate critical thinking.

What will make you stand out?

• Top performance in prior role(s).

The Tech

• Working knowledge of G-suite applications


• Slack


• Zoom

What do we offer?

• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.


• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!


• 🌅 We offer 12 paid holidays for all of our US employees!


• 💰401k employer matching program – because your future deserves a friendly boost!


• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.


• 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.


• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).


• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.


• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans.


• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.


• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions.


• 💪🏽We offer gym discounts to help you stay fit and healthy!


• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.


• 🔗 Employee Referral Program! We reward employees helping us find top talent!


• 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time


• Utilize wrist and hands for a prolonged period of time


• Walk short distances


• Stand for short periods


• Speaking and conversing with others


• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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