Customer Support Representative

Job ID#: 28886

Job Description

Customer Support Representative – Contract to Hire

Woodlands Area – 77380

to $35 with great experience and tenure!

IN OFFICE role

Full Cycle Order Processing

Responsible for managing orders, customer account reconciliation, and customer setup and maintenance requests to provide 100% reliability and customer satisfaction

Responsibilities :

• Overall management of customer orders in SAP
• Ensures customer PO’s are received with accurate information and are saved to the document retention area.
• Interface with shipping clerks at each plant to confirm orders are loaded and shipped on schedule and communicate information to customers as required
• Communication with customers and shipping clerks any order changes in a timely and accurate manner.
• Communicate with relevant parties including internal and external contacts regarding customer order and billing issues
• Provide support to team during busy order or plant issue times to establish a cohesive teamwork environment
• Maintains accurate “Order Entry Notes” for assignment area including details of customers order patterns
• Effectively escalates customer issues to team lead in a timely manner
• Provides accurate and timely processing of month-end billing activities assigned
• Manages and coordinates order changes in relation to product allocation between plants as needed
• Manages open deliveries within the set targets of the department and coordinates with the shipping clerks and customers on notification of any changes

Account Reconciliation & Issue Management :

• Assigns appropriate reason code in SAP for any invoice corrections.
• Responsible for entry of credit and debit requests to customers’ accounts due to errors or customer requests according to department processes and company policies
• Liaise with the Finance, Sales, Supply Chain, and Customer Service for requested information and documentation needed in issue resolution
• Resolve complex customer issues in a professional and timely manner
• Support customer audit requests as requested

Experience Needed for Success :

• 2+ years of full cycle order processing
• Excellent knowledge of Microsoft including Excel with Pivot Tables and Formulas
• Experience with ERP system
• HS diploma required with college degree preferred
• Great tenure

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