IT Help Desk Technician

Job Description

Job Description

Vego Garden is making gardening as accessible and sustainable as possible, while encouraging gardening to be an avenue for personal and community development!

Since its successful launch in 2020, Vego Garden has quickly become the leading brand in raised garden beds and one of the fastest-growing consumer brands in the country. In just five years, our rapid growth has led to the establishment of a 200,000-square-foot headquarters and distribution center, along with a beautiful 5-acre farm.

Today, Vego Garden proudly employs over 100 dedicated team members across the U.S. and internationally. Our high-quality raised garden beds are recognized for their durability, eco-friendly materials, and safety for both children and pets. We are proud to be partnering with Costco, ACE Hardware, Home Depot, Menards, Lowe’s, Wayfair, and Amazon.

We owe our success to our loyal customers and passionate team. Through our Vego Garden Kids and Giving Back Program, we have donated more than 3,500 garden beds to schools, underserved communities, and other philanthropic initiatives - helping to grow gardens and give back across the nation by making gardening easier anytime, anywhere!

Vego Garden Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, veteran status, or marital status.

Job Purpose:

We are seeking a proactive and service-oriented IT Help Desk Technician to provide technical support across our growing organization. In this role, you'll be the first point of contact for employees experiencing hardware, software, network, and system-related issues. You'll help ensure our teams stay productive by delivering timely support, troubleshooting technical challenges, and maintaining company technology resources.

This position is ideal for someone who enjoys solving problems, working directly with end users, and supporting a dynamic, fast-growing eCommerce business.

Essential Responsibilities:

• Serve as the primary point of contact for employee IT support requests company-wide.
• Troubleshoot and resolve hardware, software, printer, network, and connectivity issues.
• Set up, configure, deploy, and maintain laptops, desktops, mobile devices, and peripherals.
• Support and Google Workspace environments, email accounts, collaboration tools, and business software.
• Maintain user accounts, permissions, and security settings across company systems.
• Document support tickets, resolutions, and technical procedures within the help desk system.
• Assist with inventory management of IT equipment, software licenses, and technology assets.
• Escalate complex technical issues to internal or external IT partners as needed.
• Support conference room technology, office networking equipment, and employee workstations.
• Assist with cybersecurity initiatives, software updates, patch management, and security best practices.
• Participate in IT projects, system upgrades, and process improvement initiatives.
• Comply with Company policies and procedures.
• Perform all other duties as assigned.

Requirements

• 2+ years of experience in an IT Help Desk, Desktop Support, or Technical Support role.
• Strong troubleshooting skills across Windows and Mac operating systems.
• Bonus points: Familiarity with Google Workspace, ERP systems, CRM platforms, and warehouse technology (WMS) and eCommerce tools.
• Basic understanding of networking concepts, including Firewall, Wi-Fi, VPN, and printers.
• Experience managing user accounts, permissions, and access controls across business systems.
• Experience with ticketing systems and IT documentation.
• Strong customer service mindset and excellent communication skills.
• Ability to prioritize multiple requests in a fast-paced environment.
• Experience supporting employees in a DTC, eCommerce, retail, or high-growth business environment preferred.
• CompTIA A+, Network+, or similar certifications are a plus.

Physical Demands:

This position primarily involves working at a desk and operating a computer for prolonged periods with moderate walking and standing.

Job Location and Work Schedule:

• This is a full-time, on-site position based out of Tomball, TX.
• 13808 Boudreaux Road, Bldg. #2, Tomball, TX 77377.
• Monday through Friday.
• 8:00 AM to 4:30 PM. Lunch break 12:00 pm to 12:30 pm.

Benefits

• Payrate starting at $22-25 per hour.
• Flexible Paid Time Off.
• 12 PTO days per year, accrued bi-weekly, with incremental increases annually.
• 7 paid Holidays.
• 401k contribution match of 4%.
• Comprehensive Medical, Dental, Vision, and Life insurance plans. The Company pays 100% of premiums for its employees for Dental, Vision, Life, and select Medical plans.
• Toll Roads Allowance of $100 per month.
• Phone Allowance of $50 per month.
• Company-sponsored breakfasts and lunches.
• We offer great culture, supportive leadership, engaging activities, employee appreciation, and other perks that make every day at work more rewarding!