Director of People Operations
Kleer and Membersy
Austin, TX
At Clerri, we're a team of builders, believers, and bold thinkers driven by one mission: to remove the barriers between patients and providers through memberships that improve access to care and help practices thrive. Simply put, we bring care closer . Backed by a smart platform and a thoughtful team, we deliver the most trusted solution in the market. As the Director of People Operations , you'll lead the strategy and execution of all people-related programs across the organization. You'll oversee our People Ops team, systems, and processes that shape every stage of the employee experience—from hiring and development to engagement, performance, and retention. Reporting to the CFO, you'll be both a strategic business partner and a hands-on leader, ensuring our people strategy drives company success. This position offers a base salary of $165,000, a company bonus, and company equity. The Day-to-Day Here's how you'll make an impact:
- Collaborate with hiring managers to define job profiles, interview processes, and scorecards, ensuring alignment with organizational goals.
- Design and implement a cohesive people strategy aligned with company goals.
- Manage and mentor the People Ops Generalist, providing guidance and growth opportunities.
- Oversee recruiting, onboarding, performance management, benefits, and compliance.
- Partner with the CFO on compensation reviews, budgeting, and benchmarking to ensure pay equity and competitiveness.
- Lead employee engagement and retention programs, using data and feedback to drive action.
- Develop and execute learning, leadership, and professional development initiatives.
- Maintain compliance with federal, state, and local employment laws and advise leaders on HR best practices.
- Own company culture programs including DE&I, wellness, and recognition.
- Serve as a trusted advisor for employee relations, coaching leaders through challenges with empathy and accountability.
- Optimize and maintain our existing HR systems (Rippling, Greenhouse, and LinkedIn) to ensure efficient workflows, data accuracy, and seamless automation across People Ops processes.
- Track People Ops KPIs and provide regular reporting to leadership on key metrics (turnover, engagement, time-to-fill, etc.).
- Starting with the obvious: you are PASSIONATE! (Seriously, you must LOVE what you do!)
- You have 6+ years of progressive HR or People Ops experience, with at least 2 years leading a team.
- You have experience building or scaling HR operations in a high-growth or post-merger environment.
- You have hands-on experience using Rippling and Greenhouse (or similar systems) to manage the full employee lifecycle from recruiting and onboarding to performance and reporting.
- You have deep knowledge of employment law, compliance, and modern HR best practices.
- You're comfortable working strategically while rolling up your sleeves to execute.
- You bring strong business acumen and the ability to align people initiatives to company objectives.
- You're an empathetic leader and skilled communicator who builds trust across all levels.
- You love data, systems, and structure and know how to use them to drive results.
- You have a bachelor's degree in Human Resources, Business Administration, or a related field.
- You are legally authorized to work permanently in the US without employer sponsorship
- You're a self-starter with the ability to "figure it out" but not afraid to ask questions.
- You're energized by ambitious goals and love pushing the boundaries of what's possible.
- You believe People Ops is the heart of the business.
- You're energized by coaching and developing others.
- You bring both creativity and precision to your work.
- You're proactive, resourceful, and thrive in ambiguity.
- You love building systems, culture, and relationships.
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster.
- You believe in delivering real value, not just checking boxes.
- You are no stranger to playing hard and working harder while treating others with respect and dignity.
- We've been named to the Inc. 5000 list three years in a row - we're growing fast and just getting started
- You'll get some skin in the game with employee equity.
- Innovation is in our DNA - we're building solutions that matter today and shape the future for providers and patients.
- We stand behind and celebrate our core values.
- We're not just building a product. We're transforming how care is accessed and sustained, starting with dental.
- We put our customers at the center of everything we do—every process, product, and decision is driven by what best serves them.
- Honest, two-way communication is how we operate. Every voice matters, and great ideas can come from anywhere.
- We celebrate individuality and diversity - when you bring your authentic self to work, we all do better.
- You'll experience a culture filled with opportunities to connect in-person and virtually.
- And we've got you covered in all the most important benefits: health, 401k match, wellness, disability, employee discounts, flexible PTO and compassionate leave, and more!
Posted 2025-11-21
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