Customer Service Support Agent

Vocalink Connections Partners with major companies to provide exceptional customer support through a remote contractor network. We are committed to helping individuals work independently, earn reliably, and build long-term career and income stability from home.

If you are seeking a flexible, remote opportunity where your professionalism and personality matter-we'd love to connect with you.

What You'll Do

• As a Customer Service Independent Contractor, you will:
  
• Handle inbound customer service calls, chat, and/or emails inquires
  
• Assist customers with questions, troubleshooting, and account information
  
• Provide excellent service and maintain a calm, friendly tone
  
• Follow client-provided scripts and guidelines
  
• Work your assigned schedule and meet basic service expectations
  

What We Offer

• The freedom to choose when you work and how much you work
• Work-from-home flexibility - no commute!
  
• Opportunities to severe well-known brands
  
• Full certification guidance provided
  
• Support from our internal Success Team
  
• Ability to increase earnings based on performance and client selection
  

Ideal For

• College students
  
• Stay-at-home parents or caregivers
  
• Retirees
  
• Individuals seeking additional income
  
• Anyone wanting more control over when they work
  
• Those who thrive in remote environments
  

Requirements

What You Need

• A positive, professional attitude and clear communication skills
  
• Commitment to reliability and self-management
  
• Ability to work independently without direct supervision
  
• A computer or laptop (Mac/PC) that meets platform requirements
  
• Headset and & high-speed internet service
  
• Must be 18 + and eligible to work as an independent contractor in the U.S.
  
• High-school diploma or equivalent
  
• Basic computer and typing proficiency
  
• Ability to remain calm, patient, and professional when assisting customer
  
• A quiet home workspace free from noise or interruptions
  

(Note This is not a W-2 position. Contractors are responsible for their own taxes.)

Technical Requirement

• Reliable Computer or laptop (Chromeboooks not support)
• High-speed internet connection (wired recommended)
• Headset
• Ability to pass background check (if required by program)
• Windows 11
  

Benefits

Schedule & Flexibility

• Choose from part-time or full-time hours
  
• Create your own schedule in available client time blocks
  
• Morning, afternoon, evening and overnight options available
  
• Compensation varies based on client program and call volume
  
• Contractors are paid bi-weekly
  
• Some programs offer performance incentives
  

Note: This is a 1099 Independent Contractor - no W-2 Benefits

Why Contract with Us

• Work from the comfort of your home
  
• Choose your own client program
  
• Flexible scheduling around your life
  
• Opportunity to support well-known, established brands
  

How to Apply

Submit your interest here:

Apply Now:

Join Us. Work From Home. Create Your Own Schedule.

We look forward to helping you launch your remote professional journey with Vocalink Connections!

Michelle Watson

Vocalink Connections, LLC

[email protected]

Recruitment Team