Programs Quality Engineer II

As a member of the Safran Seats business, you play a major role in teamwork that provides over one million seats to major airlines worldwide. Our commitment to superior quality, comfort and innovation ensure that you can take pride in doing meaningful work that supports the needs of passengers and crews alike.

No matter your role, you connect and collaborate with your fellow team members to bring state-of-the-art, high value-added solutions to market. Because we are one of the few original equipment manufacturers (OEMs) to offer an all-inclusive range of passenger seats for commercial aircraft, you'll do impressive work that supports passengers in a variety of seating options, from economy to first class.

1. Occupational Summary (Position Objective & Authorities)

Objective:
Liaison and conduit between Safran Seats USA and Customer (Airframers and Airlines) for any Quality issue detected during OEM inspection, product delivery, seat installation or final aircraft cabin inspection. Primary objective of role is to improve customer satisfaction and perception of reaction to reported issues by leading product quality improvement projects. Act as customer advocate role responsible for leading root cause analysis on reported non-conformances and effective implementation of preventive actions to prevent reoccurrences. Works under regular supervision on moderately complex tasks.

2. Essential Functions (Duties and Responsibilities)

Main Function Responsibilities:
• Act as a quality interface for SSUSA' customers, responsible for immediate response and follow up actions on all inquiries raised during product delivery (Voice of Customer).
• Clearly define customer expectations of quality requirements and translate them to production
• Responsible for immediate deployment of containment actions on any reported non-conformances reported from airframer final assembly facility or Airline (lead the CAPA).
• Participate and coach in QRQC activities as well as customer concerns room.
• Leading, perform and ensure technical root cause analysis and effective implementation of permanent corrective actions through engineering design updates, manufacturing assembly sequencing planning correction, tooling improvement, training or process change.
• Uses the problem-solving tools such as 8D, 4S, 5Whys, Pareto Analysis, FMEA, etc.
• Work closely with worldwide quality team located in other Safran Seats USA manufacturing facilities and on-site support teams.
• Perform monthly defect data trend analysis to identify areas of opportunity.
• Lead OEM Quality Improvement Board meeting to analyze major KPI's and review project improvement status rail.

As a member of the Safran Seats business, you play a major role in teamwork that provides over one million seats to major airlines worldwide. Our commitment to superior quality, comfort and innovation ensure that you can take pride in doing meaningful work that supports the needs of passengers and crews alike.

No matter your role, you connect and collaborate with your fellow team members to bring state-of-the-art, high value-added solutions to market. Because we are one of the few original equipment manufacturers (OEMs) to offer an all-inclusive range of passenger seats for commercial aircraft, you'll do impressive work that supports passengers in a variety of seating options, from economy to first class.

1. Occupational Summary (Position Objective & Authorities)

Objective:
Liaison and conduit between Safran Seats USA and Customer (Airframers and Airlines) for any Quality issue detected during OEM inspection, product delivery, seat installation or final aircraft cabin inspection. Primary objective of role is to improve customer satisfaction and perception of reaction to reported issues by leading product quality improvement projects. Act as customer advocate role responsible for leading root cause analysis on reported non-conformances and effective implementation of preventive actions to prevent reoccurrences. Works under regular supervision on moderately complex tasks.

2. Essential Functions (Duties and Responsibilities)

Main Function Responsibilities:
• Act as a quality interface for SSUSA' customers, responsible for immediate response and follow up actions on all inquiries raised during product delivery (Voice of Customer).
• Clearly define customer expectations of quality requirements and translate them to production
• Responsible for immediate deployment of containment actions on any reported non-conformances reported from airframer final assembly facility or Airline (lead the CAPA).
• Participate and coach in QRQC activities as well as customer concerns room.
• Leading, perform and ensure technical root cause analysis and effective implementation of permanent corrective actions through engineering design updates, manufacturing assembly sequencing planning correction, tooling improvement, training or process change.
• Uses the problem-solving tools such as 8D, 4S, 5Whys, Pareto Analysis, FMEA, etc.
• Work closely with worldwide quality team located in other Safran Seats USA manufacturing facilities and on-site support teams.
• Perform monthly defect data trend analysis to identify areas of opportunity.
• Lead OEM Quality Improvement Board meeting to analyze major KPI's and review project improvement status rail.

Job Requirements

3. Qualification Requirements:

A) Education & Qualification-
• Must have a Bachelor of Science degree in Manufacturing engineering, Industrial engineering or related technical field or 12 years equivalent related experience in lieu of degree.

B) Work Experience - Technical knowledge -
• Additionally requires 2 years' experience in a Quality professional role within the aerospace industry.
• AS9100 quality systems.
• Good knowledge of Quality Systems and procedures.
• Working knowledge of FAA regulations.
• Knowledge and understanding of APQP.
• Knowledge and experience working with customers.
• Working knowledge of process and procedures used in manufacturing of products.
• Must be familiar with LEAN/Six Sigma fundamentals and implementation.

C. Professional Skills-
• Ability to generate reports and data utilizing the MS office tools.
• Ability to analyze data and make decisions accordingly.
• Knowledge of corrective and preventive actions.
• Communications: Ability to generate written communication and to operate required office equipment. Ability to read and review written communication. Speech and hearing abilities that allow individual to communicate clearly and distinctly in English. Ability to interact with all levels of employees and customers.
• Acts in accordance with company values and related competencies.

D. Behavioral Skills-
• Ability to convince, take initiative, Accept responsibility, Adaptability-flexibility, Autonomy, Building Relationships, Creativity, Leadership, Negotiation, Perseverance, Precise, Self-confidence, Self-motivation.
• Comfortable with ambiguity and limited instruction.
• Must have the ability to drive major initiatives, solve problems, and think strategically.
• Comfortable with multiple tasks.

E. Desirable Aspects-
• AS9145 - APQP
• QRQC
• Material Review Board knowledge.
• Six Sigma or Lean fundamentals, or Green Belt certification.
• Ability to speak Spanish.

4. Travel-
International and/or Domestic travel required estimated at 10% of time.

Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Requirements

3. Qualification Requirements:

A) Education & Qualification-
• Must have a Bachelor of Science degree in Manufacturing engineering, Industrial engineering or related technical field or 12 years equivalent related experience in lieu of degree.

B) Work Experience - Technical knowledge -
• Additionally requires 2 years' experience in a Quality professional role within the aerospace industry.
• AS9100 quality systems.
• Good knowledge of Quality Systems and procedures.
• Working knowledge of FAA regulations.
• Knowledge and understanding of APQP.
• Knowledge and experience working with customers.
• Working knowledge of process and procedures used in manufacturing of products.
• Must be familiar with LEAN/Six Sigma fundamentals and implementation.

C. Professional Skills-
• Ability to generate reports and data utilizing the MS office tools.
• Ability to analyze data and make decisions accordingly.
• Knowledge of corrective and preventive actions.
• Communications: Ability to generate written communication and to operate required office equipment. Ability to read and review written communication. Speech and hearing abilities that allow individual to communicate clearly and distinctly in English. Ability to interact with all levels of employees and customers.
• Acts in accordance with company values and related competencies.

D. Behavioral Skills-
• Ability to convince, take initiative, Accept responsibility, Adaptability-flexibility, Autonomy, Building Relationships, Creativity, Leadership, Negotiation, Perseverance, Precise, Self-confidence, Self-motivation.
• Comfortable with ambiguity and limited instruction.
• Must have the ability to drive major initiatives, solve problems, and think strategically.
• Comfortable with multiple tasks.

E. Desirable Aspects-
• AS9145 - APQP
• QRQC
• Material Review Board knowledge.
• Six Sigma or Lean fundamentals, or Green Belt certification.
• Ability to speak Spanish.

4. Travel-
International and/or Domestic travel required estimated at 10% of time.

Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.