Experienced Service Advisor - 10 Years Plus - Toyota

Job Description

Job Description

FRED HAAS TOYOTA COUNTRY
22435 S.H. 249
HOUSTON, TX 77070

Convienantly located in Northwest Houston, 2 miles North of 1960 & 2 miles South of Hwy 99.

Experienced Service Advisor - 10 Years Plus Toyota experience preferred*

Fred Haas Toyota Country is proudly family owned and operated dealership. It goes without saying our employees are also like family and apart of our Fred Haas Toyota family. We have several employees with a 20-30 year tenure, that believe in this organization just like it is their own. Wanting the best for our customers and this business all in one. Not many car dealerships can say this. We are looking for a "Seasoned Veteran" to join our Fred Haas Toyota family service team. We want someone that is looking to stay for years to come, plain and simlpe. A great service advisor that is looking to jump two feet first into our pool of satisfied service customers. However, we are not looking for just anyone, this is not a position we need to fill right away. We are carefully looking for the right candidate and only that. If you have the Toyota knowledge, the sales numbers to prove it and an outgoing confident personality.. then we urge you to apply today. We want you to join our family for years to come and never look back.

Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.

On a typical day, this will include:

• Upselling additional services using low pressure, high integrity methods
• Providing accurate repair/maintenance estimates
• Adhering to policies on vehicle care and operation
• Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
• Reviewing and explaining repairs and associated costs with customers
• Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
• Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards

The Rewards:

• A competitive salary
• A great working environment where you’ll be supported by a team of professionals
• Medical, Dental & Vision Insurance
• 401K Retirement Savings Plan
• PTO
• Discounts on vehicle purchases
• Advancement opportunities for high performers
  
  The requirements:

• Outstanding customer service skills
• A positive attitude
• Previous experience in a similar role would be highly desirable

About our Dealership

The biggest difference our customers and guests experience at Fred Haas Companies is a dedicated staff of friendly, well-trained, and experienced employees. Reflecting the diversity of Houston today, the Fred Haas staff includes the best and the brightest of many different cultures, speaking many different languages. The result has been continuous recognition from the automotive industry in every aspect of the business. Fred Haas Companies is continuously recognized by several industry awards as a leader among its peers. Fred Haas Companies has a long-standing tradition of excellence and guest-satisfaction and we are seeking team members who have the highest level of integrity, are self-motivated and have a desire for a long-term career.