Sales Associate

Description

Sales Associate

SUMMARY OF POSITION

The Sales Associate is responsible for assisting customers throughout the purchasing process including greeting them, operating cash registers, and bagging merchandise. The Sales Associate is expected to be friendly, courteous, and professional while upholding the Goodwill values of Empowerment, Public Trust, Respect, Innovation, Quality, and Safety.

ESSENTIAL RESPONSIBILITIES AND DUTIES

Provide excellent customer service by greeting customers, helping in selecting merchandise, and offering alternative or additional merchandise. Ensure the store has a neat and orderly appearance which includes stocking merchandise, returning merchandise to the proper place, rearranging merchandise moved by customers, dusting, sweeping, and other custodial duties. Rotate inventory and salvage pulled merchandise. Collaborate with store management and other associates to ensure donations promptly reach the sales floor. Assist with the achievement of sales goals for the store.

Perform sale transactions using a point of sales system (cash register), counting, and providing correct change to customers at the time of sale. Count cash drawer at the beginning and/or close of sales day. Assist with the security of the cash register, store inventory, and observe all surroundings to help prevent theft.

Relieve other sales associates during breaks, lunches, and emergencies

Courteously address customer complaints, referring to the Store Manager or Crew Leader as necessary

Maintain acceptable attendance, personal hygiene, and dress code standards including wearing company-issued name badges. Attend meetings and training sessions as required.

Adhere to and enforce safety and loss prevention procedures to prevent injury to personnel and damage to property, equipment, and inventory

Contribute to the fulfillment of department and agency objectives and goals

Comply with all department and agency policies, procedures, and regulations

Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrate excellent customer service skills

Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business

Ability to work well with others in a respectful and collaborative work manner

Ability to work as part of a team and take initiative independent of direct supervision

Ability to read, write and communicate effectively

Ability to perform basic math skills

Flexible work schedule, including days, evenings, weekends, and holidays

Preferred Qualifications

High school diploma or equivalent

One (1) year of cash register experience

Bilingual

PHYSICAL FUNCTIONS

Ability to stand, walk, climb, kneel, stoop, bend, and crouch for extended periods

Weather conditions - variable - including extreme heat and cold, may work outside for extended periods and work in a humid and/or dusty environment

Able to lift and carry up to 25 lbs. or more with 2-person assistance

Goodwill Industries of South Texas Inc. is an EO employer M/F/Vets/Disabled and other protected categories.