Part-time IT Support Technician
- Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
- Show passion for delivering a seamless game-day experience through reliable technical support and a positive attitude.
- Take accountability for completing setup, support, and breakdown tasks thoroughly and on time, owning any challenges that arise.
- Prioritize customer focus by ensuring statisticians, media, and staff have the tools and connectivity they need to succeed.
- Collaborate effectively with team members, pitching in where needed to meet shared goals in a fast- paced environment
- Install and manage Ethernet cabling to ensure reliable wired connectivity at workstations, media areas, and the scorer’s table.
- Set up event-specific hardware including laptops, VoIP devices, league-issued equipment, and network switches (no advanced configuration required).
- Perform basic system checks and cable management tasks to ensure readiness before each game and event.
- Transport, lift, and position equipment, at least 40 pounds, as needed for setup and breakdown.
- Work efficiently under pressure in a fast-paced sports and entertainment environment.
- Provide on-site IT support during games and events, including troubleshooting basic hardware, software, and connectivity issues.
- Ensure reliable connectivity for event operations, including league staff, third-party vendors, and arena systems such as concessions and point-of-sale.
- Address printer issues (e.g., driver setup or connection troubleshooting) on supported laptops.
- Deliver quick, practical solutions to maintain uninterrupted operations throughout events.
- Confirm that all equipment is in working order and report any damage or missing items.
- Safely power down and pack equipment post-event, including cables, laptops, network gear, VoIP devices, and printers.
- Ensure all equipment is accounted for, neatly organized, stored securely before departure.
- Assist with special IT initiatives beyond day-to-day event support.
- Prepare and deploy new equipment, document workflows, or help improve arena tech systems.
- Apply technical strengths to support day-to-day operations.
- IT skills as needed by current One Team technology systems
- Ability to lift and move equipment weighing 40+ pounds
- Flexible ability, including nights, weekends, and holidays
- Bachelor’s degree preferred, not required
- Regularly required to stand, sit, walk, reach, stoop, kneel, crouch, or crawl.
- Must be able to lift, transfer, and move equipment as needed.
- Able to read and process written and electronic materials in both digital and physical formats.
- Adaptable to changing work hours, locations, and event demands.
- Strong interpersonal communication skills essential for effective collaboration.
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