Technology- Lead Application Specialist - Westlake

The Technology Application Specialist is responsible for supporting and optimizing business-critical technology applications at Deloitte University. This role serves as both a technical expert, ensuring applications are aligned with organizational goals and user requirements. Operating with autonomy, the specialist consults with business leaders, partners with IT teams, and delivers high-quality application solutions that drive operational efficiency and user satisfaction.

This is an in-office role which works 100% onsite (five days a week) at our Westlake, TX Deloitte location.

Work you'll do

Responsibilities:

• Serve as the primary expert and point of contact for business-critical technology applications.
• Oversee application management, ensuring alignment with business goals and user requirements.
• Deliver technical support, troubleshooting, and optimization to maximize application performance and reliability.
• Collaborate cross-functionally to assess needs, implement solutions, and ensure user satisfaction.
• Lead initiatives for application enhancements, upgrades, and lifecycle management.
• Maintain strong documentation, process controls, and adherence to best practices and compliance standards.
• Translate complex technical concepts into accessible guidance for stakeholders and end-users.

Application Management and Support

• Oversee daily operations, maintenance, and lifecycle management of core enterprise applications.
• Troubleshoot, analyze, and resolve system and user issues, ensuring minimal disruption and prompt resolution.
• Perform root cause analysis and implement preventive measures for recurring issues.

Requirements Gathering & Configuration

• Collaborate with stakeholders to elicit and refine application requirements.
• Translate business needs into functional configurations and customizations, balancing usability, security, and performance.
• Validate and approve system changes, upgrades, and integrations.

Stakeholder Partnership

• Serve as the primary point of contact for users and business leaders regarding application capabilities and enhancements.
• Provide training and guidance to end-users and colleagues, translating technical details into accessible information.
• Ensure stakeholder needs are met through effective communication, SLA adherence, and continuous improvement.

Technical Leadership

• Lead key application initiatives, including implementations, migrations, or process improvements.
• Conduct technical research and provide recommendations for new tools and features.
• Mentor team members on application best practices, troubleshooting, and efficient process flows.

Project & Resource Management

• Coordinate and prioritize multiple tasks or projects, managing workload to meet changing deadlines and business demands.
• Guide cross-functional teams as needed during application upgrades or incident resolution.

The successful candidate would possess these skills (choose the applicable skills from the options below based on the role and level).

Below Manager:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team

Deloitte Technology US (DT - US) helps power Deloitte's success, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~3,000 professionals in DT - US deliver services including:

• Cyber Security
• Technology Support
• Technology & Infrastructure
• Applications
• Relationship Management
• Strategy & Communications
• Project Management
• Financials

Customer Experience

The Customer Experience (CXO) team is DT - US first line of contact with personnel. Providing walk-up support, asset management, PC compliance, and mobile devices support, CXO provides hands-on support to Deloitte employees.

Qualifications

Required:

• Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field.
• Minimum of 8 years of experience managing critical business applications or technology solutions with Infor Hospitality applications, building management systems, AV-related platforms, and/or other enterprise application tools.
• Onsite at Westlake, TX Deloitte office with ability to work overtime, including nights and weekends as needed (e.g. provide after-hours support on a rotational basis with occasional travel required to offices in local geography).
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Certification(s) in relevant platforms or technologies preferred (e.g., ITIL, Microsoft, Oracle).
• Proficient in troubleshooting application incidents, performing root cause analysis, and resolving issues in a timely manner.
• Strong understanding of software configuration, customization, and release management processes.
• Experience with integration of applications, including APIs, data exchanges, and middleware.
• Skilled in creating and maintaining application documentation, knowledge bases, and user guides.
• Familiarity with application security best practices, user access controls, and data privacy compliance.
• Ability to develop, execute, and document test plans for application changes and upgrades.
• Proficient with reporting and analytics tools used for application monitoring and performance measurement.
• Comfortable with ticketing and IT service management platforms (e.g., ServiceNow, Remedy, Jira Service Management).
• Ability to train and support end-users, including conducting workshops and developing training materials.
• Experience participating in cross-functional project teams focused on application implementations or process improvements.
• Understanding of ITIL or similar IT service management frameworks and methodologies.

For individuals assigned and/or hired to work in Westlake, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Westlake and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.A reasonable estimate of the current range is$80,400 to $165,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at [email protected].