Customer Service Representative III

SGS Consulting
Texas

Job Responsibilities:

  • Serve as the first point of contact for customers, handling inquiries across multiple communication channels.
  • Provide accurate part, pump, and motor price quotes.
  • Process customer orders and change requests in the ERP-LX Order Entry system.
  • Maintain and update the Quote Log and Production Order Log Tracking Database.
  • Assist with warranty claim processing and credit/no-charge requests.
  • Provide order status updates and prepare customer communication folders.
  • Support Sales teams with customer-related activities.
  • Ensure compliance with ISO9001 Customer Service procedures.
  • Perform tasks related to export compliance.
  • Handle other duties as assigned by the Customer Service Manager.

Skills:

  • Customer Service
  • customer support
  • ERP-LX Order Entry system
  • warranty claim processing

Education/Experience:

  • 1–3 years of customer service experience, ideally in a Contact Center environment.
  • Familiarity with multi-channel support (phone, chat, email, SMS) required.
  • Experience with SAP strongly preferred.
  • Strong communication and problem-solving skills.
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • High school diploma required; Associate’s degree or some college coursework preferred.
Posted 2025-11-14

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