Self-Storage District Manager
At Spartan Investment Group our mission is to improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors, providing an opportunity to grow for our partners, and creating lasting wealth for everyone with whom we conduct business.
We specifically focus on self-storage (FreeUp Storage) and RV park projects while capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 500 fastest growing private companies in America 3 years in a row and in 2022, we were listed as #40 on the top 100 self-storage operators list.
Mission
The District Manager is responsible for driving the operational, financial, and people performance of a portfolio of self-storage facilities in the Tyler-Longview, TX market. This role leads district-level strategy execution to maximize occupancy, NOI, and revenue per square foot while developing high-performing teams and delivering a consistently exceptional customer experience across all locations.
Outcomes
- Portfolio Performance: Drive strong performance across a multi-state portfolio by achieving district targets of 90%+ average occupancy, year-over-year NOI growth, and improved $PSF through disciplined, market-specific operating, pricing, and sales strategies.
- Revenue Growth: Meet or exceed 100% of monthly and annual revenue budgets across all assigned facilities through disciplined sales execution, pricing optimization, and demand management.
- Operational Standards: Maintain 95%+ compliance on facility audits by ensuring all stores consistently meet Spartan’s physical, operational, safety, and brand standards.
- Expense Management: Control controllable operating expenses to keep district NOI within ±5% of budget, proactively identifying variances and implementing corrective actions.
- Cross-Functional Partnership: Partner closely with operations, sales, marketing, revenue management, facilities, and corporate support teams to align execution, share insights from the field, and drive company-wide initiatives.
- Customer Experience: Sustain a consistently high customer experience across the district, reflected by positive customer feedback trends, reduced escalations, and timely issue resolution, with the District Manager personally engaging customers on a regular basis.
- Leader Development & Retention: Develop strong, independent site leaders by providing regular coaching, performance feedback, and development plans. Reduce voluntary turnover year-over-year and maintain stable staffing across all locations.
- Leadership & Culture: Build and sustain an accountable, values-driven culture across a geographically dispersed team by ensuring 100% of direct reports receive regular performance feedback, development conversations, and clear expectations tied to company goals.
- Leadership & Influence: Ability to motivate, coach, and gain buy-in from teams across multiple locations while holding people accountable to results.
- Financial & Business Acumen: Strong command of P&Ls, Opex control, budgeting, pricing strategy, and operational levers that impact NOI, occupancy, and revenue performance.
- Customer-Centric Mindset: Treats internal and external stakeholders as customers; approaches challenges with empathy, professionalism, and a solutions-oriented mindset.
- Communication: Clear, tactful, and effective written and verbal communicator, able to navigate difficult conversations and diverse audiences.
- Execution & Initiative: Bias for action with the ability to identify issues early, take ownership, and drive solutions in a fast-paced, autonomous environment.
- Organization & Prioritization: Effectively manages competing priorities, travel schedules, and operational demands while maintaining consistent follow-through.
- Operational Discipline: Ability to standardize execution while adapting to market differences across a multi-state portfolio.
- Bachelor’s degree from a four-year college or university
- 5+ years of multi-unit self-storage or comparable property management experience
- Proven experience managing teams across multiple locations
- Valid driver’s license and ability to travel 50% of the time
- Competitive Full Time Base Salary: $85k - $110k annually.
- Quarterly bonus opportunities.
- Wellness benefits include company paid health, vision, dental, short-term disability, and life insurance.
- Comprehensive benefits including 401k with company matching.
- Unlimited PTO
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