Service Customer Support Representative
Position Summary
The Inside Customer Support Coordinator provides administrative and operational support to sales and service—building quotes, managing CRM data, scheduling, and ensuring fast, accurate customer communication. This role is critical to scaling our PMA and repair business.Key Responsibilities
- Build and manage quotes, proposals, and service tickets in the CRM.
- Coordinate scheduling with dispatch and communicate status updates to customers.
- Track renewals, open opportunities, and expiring PMAs; maintain dashboards/reports.
- Monitor parts orders and delivery status with operations; relay updates to stakeholders.
- Prepare weekly pipeline/booking reports; assist with team meetings and campaigns.
- Handle inbound inquiries and route leads to the appropriate sales owner.
Qualifications & Experience
- 2+ years in sales support, customer service, or operations coordination.
- Strong attention to detail, organization, and written communication.
- Proficiency with CRM and Excel/Google Sheets.
- Ability to manage multiple priorities and deadlines in a fast-moving environment.
- Customer-first mindset and collaborative approach.
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