Back to Jobs

Remote Assistance Specialist I

Aurora
Texas
Who We Are

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.

The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.

At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn.

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Remote Assistance Specialist who will play a crucial role in expanding the remote operations team. This person will be responsible for safely monitoring and resolving trigger requests from fleet vehicles across public roads and closed course testing sites.

Shift Available: Sunday - Wednesday Days

In this role, you will

  • Respond to and resolve in a timely manner a variety of trigger requests from the autonomous vehicle
  • Safely send remote commands to autonomous vehicles for on road and closed course testing
  • Log real time feedback regarding autonomy and platform performance during testing, to be delivered to engineers
  • Triage and review of remote assist workflows that are key to performance metrics and compliance
  • Escalate operational blockers with suggested solutions
  • Demonstrate positive impact at Aurora by working on cross-functional projects as time permits
  • Maintain up to date knowledge of how our self-driving technology works. Understand daily software and operational changes
  • Work toward quantitative and qualitative goals that impact all of Vehicle Operations and Aurora
  • Interact with the public as an ambassador for Aurora

Required Qualifications

  • Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations
  • Excellent communication skills, both written and verbal
  • Keen attention to detail
  • Ability to prioritize and make strategic decisions proactively
  • Consistent focus on safety
  • Ability to think critically
  • Willingness to learn every day
  • Valid U.S. driver’s license with at least 5 years of driving history and a clean driving record, validated by MVR check
  • Must pass initial and random drug and alcohol screenings
  • 100% in office with the ability to travel as needed
  • Available to work day or night shifts
  • Ability to work early mornings or late nights, on rotating shifts
  • Ability to work regular overtime and some weekends

Desired Qualifications

  • Experience in operations, technology, customer service, or automotive field
  • Proficient in G-Suite
  • Command line interface experience
  • Interest and aptitude for technology tools - apps, gaming, adobe creative suite, etc.
  • Experience working in a collaborative environment - team player

The base hourly wage range for this position is $26.00-$34.00 per hour. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

Working at Aurora

At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks. Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom.

Commitment to inclusion

Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.
Posted 2025-10-19

Recommended Jobs

Training & Content Lead

Envoy
Austin, TX

Location Austin, TX Employment Type Full time Location Type On-site Department Sales & Marketing Compensation ~ Austin, Texas $94K – $105K Envoy's compensation package …

View Details
Posted 2025-09-30

Data Scientist

Tek Spikes
Irving, TX

Note: Only on W2 Must be local to either Cary, NC or Irving, TX  Client: Caterpillar Education: • Bachelors or Masters are required  Qualifications: • 5+ years of experience are required  …

View Details
Posted 2025-09-28

Front of House Team Member

Chick-fil-A
Frisco, TX

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far b…

View Details
Posted 2025-10-07

Part-Time Remote SaaS Marketing Specialist (Hourly)

Avior
Irving, TX

About Us: We are a growing SaaS company providing cloud-based tax compliance and automation solutions for businesses across the U.S. Our platform simplifies complex multi-state filings, registration…

View Details
Posted 2025-10-17

Master Welder

Celeros Flow Technology
Houston, TX

ABOUT THE JOB - MASTER WELDER   Location: Houston, Westplain Campus Work Environment: Monday – Friday Work Schedule/Hours: 2:30pm to 12:30am (Second shift) Pay Range: $31 - $35/hour based…

View Details
Posted 2025-09-24

Construction Superintendent

Rising Edge Group
Dallas, TX

Role Reporting to the Operations Manager, the role of Site Superintendent is to manage and oversee all daily on-site construction activities. In this role the Site Supervisor is expected to lead…

View Details
Posted 2025-08-07

Risk Management - Strategic Analytics Associate - Merchant Service

JPMorgan Chase Bank, N.A.
Plano, TX

Join our team as a Strategic Analytics Associate, where you will collaborate with the risk team to generate insightful analytics and recommendations. This role offers the opportunity to influence stra…

View Details
Posted 2025-10-18

Associate Pastor of Worship and Family Ministry

Industry, TX

Overview: This position is a full-time position tasked with 1) planning, preparing for and leading a blended worship service that connects with all ages, promotes authentic worship, and proclaims …

View Details
Posted 2025-10-06

Concession Night Audit Worker - FBC

Aramark
San Antonio, TX

Job Description The Concession Night Audit Worker is responsible for assisting management with administrative tasks including, but not limited to, data entry, filing, etc. The ideal candidate w…

View Details
Posted 2025-09-24

Parts Driver

Brinson Auto Group - Athens, Corsicana, Kaufman TX
Corsicana, TX

Are you looking to join the car business? Consider joining the Brinson Auto Group team today! Our dealer, Brinson Ford Lincoln of Corsicana is seeking an outstanding and friendly Parts Delivery Driver…

View Details
Posted 2025-08-28