Correspondence Clerk I (SCA)
- Ensure that all deadlines are met, as dictated by client contracts, department & company policies and any/all regulatory or compliance requirements.
- Review all incoming mail, prioritizing by urgency and importance as per department & client guidelines.
- Process and scan all correspondence efficiently and accurately.
- Enter appropriate status codes in the system, updates current account information, and generates letters.
- Distributes designated media to other departments as appropriate.
- Counts and logs daily production.
- Performs other duties as assigned.
- High level of ability in multi-tasking and prioritizing workload.
- Must have flexibility and be able to adapt to ever changing needs and requirements.
- MS Excel & Word skills.
- Able to meet or exceed deadlines.
- Able to work efficiently independently and complete any/all workload as assigned by department management.
- Strong communication in both verbal and written business language skills.
- Responsible, dependable, conscientious, detail-oriented, and reliable.
- High School Diploma or GED is required.
- At least two years of general office work experience is required.
- Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse.
- Regularly reads and comprehends information in electronic (computer) or paper form (written/printed).
- Regularly sit/stand 8 or more hours per day.
- Occasionally lift/carry/push/pull up to 10lbs.
- Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions). Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions.
- Some positions may require the total absence of felony and/or misdemeanor convictions. Must not appear on any state/federal debarment or exclusion lists.
- Must complete the Performant Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures.
- Other requirements may apply.
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