Order Fulfilment - ODS
Contract Duration: 12 months
Location: Remote – LATAM region preferred
Candidates must be able to work aligned with U.S. Central Standard Time (CST)
Pay Rate: Open / Market Competitive (Negotiable)
Role Summary
The Order Fulfilment role is responsible for managing customer orders end-to-end, from order receipt through delivery and final order closure. This role ensures order accuracy, on-time delivery, and high-quality customer experience.
You will collaborate closely with cross-functional stakeholders including Sales, Planning, Logistics, and Warehouse teams to ensure efficient execution of orders and proactive resolution of any issues that may impact delivery performance.
Key Responsibilities
- Manage the full order lifecycle from order receipt through invoicing and closure
- Receive, review, and process customer orders in SAP , ensuring all details are accurate and complete
- Validate order information and resolve discrepancies in collaboration with Sales teams
- Perform material management activities including inventory checks, supply availability, and delivery feasibility assessments
- Evaluate and commit to realistic delivery dates based on supply and logistical constraints
- Proactively identify risks such as material shortages, delays, or availability issues and drive mitigation actions
- Partner with Logistics teams to coordinate transportation and delivery requirements
- Ensure strong communication with internal stakeholders to maintain high service levels and customer satisfaction
Requirements
- Fluent in English (spoken and written)
- Strong SAP experience , preferably in order management or supply chain modules
- Experience in order fulfilment, order management, customer operations, or supply chain execution
- Ability to operate in a fast-paced, deadline-driven environment
- Strong attention to detail and problem-solving skills
- Experience working cross-functionally with sales, logistics, planning, and warehouse teams
Nice to Have
- Experience supporting LATAM customer operations
- Background in manufacturing, oil & gas, energy, or industrial environments
- Familiarity with export, logistics, or international shipping processes
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