Strategic Solutions Specialist - Merchant Services - Remote

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

We are seeking a seasoned professional to join our team as a Strategic Solutions Specialist – Merchant Services, supporting our sales and product teams in delivering seamless, technically complex system integrations for commercial banking clients. This role is critical in ensuring our clients successfully implement Merchant Services solutions that align with their operational needs and technical environments.

Key Responsibilities

• Lead the discovery process and translate client business requirements into technical specifications and integration plans.
• Partner with sales, product, and implementation teams to support pre- and post-sale technical integration efforts.
• Serve as the primary technical liaison between clients and internal teams for system integration projects involving Merchant Services.
• Partner with the merchant operations team to onboard complex integrations, ensuring timely and accurate implementations.
• Troubleshoot integration issues and coordinate resolution across internal stakeholders.
• Develop and maintain documentation, integration guides, and best practices.
• Stay current on industry trends, regulatory changes, and emerging technologies in Merchant Services and commercial banking.

Qualifications

• 4 years of experience with subject matter expertise in Merchant Services .
• Proven experience managing client-facing technical projects or complex implementations.
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
• Strong problem-solving and project management skills.
• Bachelor’s degree in Business, Finance, Information Systems, or related field; advanced degree or certifications (e.g., MBA, CPP) a plus.

Preferred Skills

• Experience in technical sales support for merchant services systems and applications
• Familiarity with semi or fully integrated card-present payment systems
• Experience with commercial banking and client onboarding processes.
• Familiarity with complex solutions including Gateways, VARs, APIs, Hardware, Certifications, PCI, Integrated Software Vendors (ISV), Multi-Acquirer, B2B.
• Knowledge of ERP systems (e.g., SAP, Oracle) and their payments integrations.

Salary range:

• $120,000 – $160,000 plus bonus depending on experience and location

Benefits

• Medical, Dental and Vision Insurance – START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 12 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products