Customer Success Specialist - Hardware, IT support

OptiSigns Inc. stands at the forefront of digital experience technology, enabling businesses to seamlessly connect online and offline interactions through cutting-edge solutions in AI, IoT, and no-code/low-code platforms.

As part of our commitment to delivering outstanding customer experiences, we are seeking a Customer Success Specialist to join our on-site team in Houston, TX .

This role plays a key part in ensuring smooth hardware fulfillment operations while supporting both internal teams and external customers throughout the order lifecycle. You will work closely with warehouse, logistics, and engineering teams to maintain inventory accuracy and deliver exceptional service.

Key responsibilities include:

• Receive, package, ship, and track hardware products to ensure accurate and timely delivery
• Maintain inventory integrity by properly recording all product movements
• Provide frontline customer support for fulfillment-related inquiries, including order status, hardware troubleshooting, and issue escalation
• Process returns, perform factory resets, refurbish devices, and update inventory systems accordingly
• Provide day-to-day IT support for employees, including password resets and basic troubleshooting
• Set up and configure laptops, desktops, and office equipment for new hires
• Assist with basic network tasks such as cable setup and connectivity troubleshooting
• Support onboarding and offboarding by creating and managing user accounts

Requirements

Basic Requirements:

• High school diploma or equivalent (Associate’s or coursework in IT preferred)
• Basic understanding of computers, operating systems (Windows/Mac), and common software
• Strong problem-solving skills and willingness to learn
• Good communication skills and a customer-service mindset

Preferred (Nice to Have, not required):

• 0–2 years of IT support or related experience (internship, school lab, or personal projects count)
• Familiarity with basic networking concepts (Wi-Fi, routers, IP addresses)
• Experience setting up computers, printers, or other office equipment
• Exposure to tools like Google Workspace, Microsoft 365, or similar
• Entry-level certifications (CompTIA A+, Network+ or similar)

Benefits

• Why Choose OptiSigns?
• Career Advancement: This position provides a clear pathway to more senior roles in Customer Success, Operations, or as a Hardware Specialist as our company grows.
• Innovative Tech Environment: Collaborate at the cutting edge of digital signage technology with a team that encourages innovation and ongoing learning.
• Ownership & Influence: Join a fast-moving startup where your contributions have a tangible effect on our growth and customer satisfaction.
• Exceptional Team: Work alongside passionate and motivated professionals who are dedicated to excellent work and mutual support.

• Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Opportunities for Professional Development and Networking
• Fast-Paced, Fun Culture in a Growing Tech Company