Customer Success Manager (m/f/d)

JOIN OUR TEAM

Join a mission-driven, values-led organization helping companies build safer, more ethical workplaces . Be part of a collaborative Denver-based team with hybrid flexibility. Help shape customer success strategies in a growing North American market. Gain exposure to global regulatory trends and enterprise compliance innovation.

As a Portfolio Customer Success Manage r at EQS, you will manage a high-volume portfolio of small to mid-sized Compliance & Ethics customers, with a focus on guiding them through strategic product migrations and ensuring continued renewal success .

You’ll serve as a trusted advisor, capable of delivering product demos and helping customers understand the value of new capabilities or upgraded platforms. You’ll be responsible for both customer advocacy and commercial ownership , balancing efficiency with meaningful engagement.  

EQS Group is a leading international cloud software provider in the areas of  compliance & ethics, data privacy, sustainability management, and investor relations . We help thousands of companies worldwide cultivate trust by simplifying the complexities of compliance, investor relations, and transparent communication with stakeholders. 


T ransparency is a core value at EQS Group . We are committed to openly sharing our initiatives around sustainability, inclusion, and employee well-being through our website and social media platforms. We believe in clear, accessible, and public communication - for everyone’s benefit.


Join the EQS Group team and be part of a welcoming and forward-thinking workplace . We embrace a wide range of experiences and perspectives and are committed to fostering an inclusive environment where every team member can thrive. We are proud to be an equal opportunity employer and encourage individuals from diverse backgrounds to apply.

OUR CULTURE DRIVES OUR BENEFITS

• You count!A trustworthy environment for continuous self-improvement. Personal development goals, with time and guidance on achieving them, along with regular feedback from your team lead and access to internal and external training. We support you in setting yourself up for success.   
• We live our values every day! A high degree of personal responsibility. You can take ownership of a wide range of tasks, explore the areas you like working in, and find your way to make an impact. 
• Great atmosphere! Regular company-sponsored social events, a talented international team, and a common purpose that unites us. 
• Be part of an exciting journey! You will contribute to our success story in becoming the leading European cloud provider for investor relations and corporate compliance solutions.  
• H ighly competitive benefits package at EQS USA, you will be eligible for an extensive benefits package including health/dental/vision/life insurance, 401k plan, FSA, equity participation, and many more. 

YOUR IMPACT

• Manage a book of business composed of Compliance & Ethics customers, typically <$50K ARR per account.
• Drive customer understanding and adoption of upgraded or consolidated platforms by leading product demos and migration readiness conversations.
• Own the renewal process end- to -end, including quoting , negotiation , timing , and closure.
• Identify and mitigate churn risks using customer data , usage patterns , and proactive outreach.
• Align internal stakeholders (Product, Support, Sales) to resolve issues and support customer transitions.
• Educate customers on evolving best practices and regulatory requirements (e.g., EU Whistleblower Directive).
• Contribute to scalable customer success programs, messaging, and collateral in support of migrations & value delivery

THIS IS YOU

Required Qualifications

• 2–4+ years of experience in Customer Success, Account Management, SaaS Renewals, or Enablement.
• Strong presentation and demo delivery skills—confident guiding customers through a product interface.
• Experience managing a high-volume portfolio with structured prioritization.
• Proficiency with Salesforce and customer success tools (e.g., Gainsight , Totango , HubSpot ).
• Strong communication and customer engagement skills, especially in compliance/regulatory contexts.
• Proven ownership of renewals , including commercial discussions and negotiations.

Preferred Attributes

• Experience leading product migrations , sunsetting workflows , or customer transitions.
• Familiarity with corporate compliance programs , risk management , or ethics reporting.
• Entrepreneurial , process-minded , and eager to shape scalable CS models.
• Alignment with EQS values of Trust , Transparency, Team Spirit , Ownership and Passion .

Compensation

• An additional variable bonus plan may be available based on individual and company performance.

About us

EQS Group is a leading international cloud provider in the areas of compliance & ethics, data privacy, sustainability management, and investor relations . More than 10,000 companies across the world use EQS Group’s products to build trust by reliably and securely meeting complex regulatory requirements, minimizing risks and transparently reporting on business performance and its impact on society and the environment.

EQS Group’s products are bundled in the cloud-based software EQS COCKPIT . This allows compliance processes in the areas of whistleblower protection and case handling, policy management and approval processes to be managed just as professionally as business partners, third parties and risks, insider lists and reporting obligations. In addition, EQS Group provides software for the fulfillment of human rights due diligence obligations along corporate supply chains, ensure compliance with data privacy regulations like GDPR and EU AI Act , and support efficient ESG management and compliant sustainability reporting. Listed companies also benefit from a global newswire, investor targeting and contact management, as well as IR websites and webcasts for efficient and secure investor communication.

EQS Group was founded in Munich in 2000. Today, the group employs around 650 professionals worldwide.

Join our team at EQS Group and become part of a dynamic and inclusive workplace that celebrates individuality. We welcome individuals from all backgrounds who share our commitment to excellence and our passion for creating a diverse and inclusive workforce.

Take a look at  Kununu  or  Glassdoor  as well as  Ambitionbox for India, to find out what people say about us as an employer!