Inventory Technician I
- Follows established procedures on routine work
- Requires detailed instructions Your Daily Roles and Responsibilities:
- Daily on-site inventory and asset management, client's conference room preventative maintenance, and e-recycling
- Ensure client users access to equipment in good working order
- Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction
- Work cooperatively with on-site teammates, as assignment requires
- Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.
- Deploy and recover laptop and desktop images
- Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing
- Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
- Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow
- Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved
- Timely responses to IT questions from client users employees
- Manage occasionally demanding and stressed client users
- Contribute to large scale global projects as needed
- Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
- High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience
- Excellent client-facing written and verbal communications skills
- Proficiency in English
- Utilize excellent customer service skills and exceed customers' expectations
- Ability to work with a large team with minimal supervision
- Capable of providing a timely and outstanding user experience
- Ability to handle daily customer service demands
- Present a professional and helpful demeanor to clients
- Basic Inventory or IT knowledge
- Ability to excel in a fast-paced sometimes stressful work environment
- Ability to make sound decisions when faced with competing priorities
- Results oriented and can identify the steps to be taken to achieve objectives
- Past business operations exposure
- Some customer experience background or familiarity
- Must be available on-site at shift hours, in conjunction with client's working hours
- Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Ability to work in “warehouse” environment that is sometimes
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
- Ability to handle varying degrees of noise, temperature and air quality
- Able to handle frequent work interruptions
- Ability to flexibly address work assignments and manage tasks
- Self-motivated
- Completion of job assignments without direct supervision
- Completion of applications and assignments within the timeframes allowed
- Extended work hours may include required weekends and evenings
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
- Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through Cigna (DPPO & DHMO options)
- Nationwide Vision provided through VSP
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program
- Employee Assistance Program
- Wellness Days
- 401k Plan
- Basic Life, Accidental Life, Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
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