Senior Account Manager

About MealSuite
MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.

About the Role
Due to the rapid growth of new logos this year, our current Account Managers are stretched to fully capitalize on the upsell and expansion opportunities across our growing customer base. As we look ahead to continued expansion in 2025 and beyond, we’re hiring a Senior Account Manager to own and accelerate expansion revenue across our larger, multi-location, and higher-complexity accounts. This is a strategic, revenue-focused role responsible for driving net revenue retention through executive engagement, structured expansion planning, and disciplined deal execution.

What You’ll Do
• Own and drive expansion revenue across large, multi-location accounts.
• Build and execute multi-quarter account expansion plans aligned to executive and operational priorities.
• Lead executive-level conversations focused on ROI, scalability, compliance, and cost control.
• Structure and negotiate multi-module and multi-site expansion agreements to maximize ARR and long-term adoption.
• Map and strengthen relationships across executive, regional, and operational stakeholders.
• Identify network-wide rollout opportunities, including newly acquired or onboarded locations.
• Partner with distributors and referral partners to drive coordinated expansion strategies.
• Maintain disciplined forecasting, pipeline hygiene, and documented deal strategy in Salesforce.
• Provide field-driven insights to Product and Leadership on adoption trends, pricing sensitivity, and expansion blockers.

What You Bring
• 3+ years of SaaS sales experience, with a focus on account growth, expansion, or enterprise accounts.
• Experience working with Senior Living operations and workflows.
• Proven success expanding revenue within complex or multi-location accounts.
• Strong executive communication and negotiation skills.
• High commercial acumen with disciplined forecasting and deal strategy.
• Ability to build deep, multi-threaded stakeholder relationships.
• Adaptability and comfort operating in a fast-scaling environment.

Why You’ll Love Working Here
• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
• Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.
• Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, and paid maternity and parental leave.
• Hybrid flexibility – we value the collaboration, mentorship, and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work-life balance – more than 90% of current employees agree that their leader supports their wellbeing.
• Participation in our equity program – we’d love for you to share in MealSuite’s success as we continue to grow!
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at mealsuite.com/careers.

Compensation: The hiring range for this role is $95,000 – $125,000 USD base salary, plus variable compensation tied to expansion performance.

Additional Information
We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation during our application process, please contact us. At [email protected]

MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people. This is a current vacancy, and we are actively hiring for this position.