Patient Access Specialist - Bilingual

Job Description

Job Description

Benefits We Offer Outstanding Benefits:

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Patient Access Specialist - Bilingual Opportunity at Legacy Community Health

Join us in our mission to foster healthy transformation within our communities! As a Patient Access Specialist, you will be at the forefront of our innovative healthcare services, ensuring every patient interaction is seamless and supportive at our LMA location (2929 Allen Pkwy, Houston, TX 77019). This role is central to providing our callers and patients with exceptional contact experiences, enhancing the accessibility, and quality of care we deliver across Legacy's network.

At Legacy Community Health, we stand as a leading Federally Qualified Health Center, offering comprehensive services to everyone, regardless of their financial capacity. Rooted in a legacy of care dating back to 1981, we have grown from the Montrose Clinic to an expansive network of over 50 clinics. Committed to driving systemic change in health access, we provide a range of services including primary care, women's health, pediatrics, behavioral health, and more.

Being a part of our team means contributing to a culture of health empowerment. Alongside diverse health services, we offer resources like literacy education, family planning, and weight management programs, striving to uplift our community's overall wellness and quality of life.

Key Responsibilities

• Interact with callers and patients through phone and digital communication platforms to efficiently schedule appointments.
• Provide accurate and helpful information to enhance the caller's understanding and experience.
• Ensure an exceptional contact experience that reflects Legacy Community Health's commitment to quality care.

Qualifications

• High school diploma or equivalent is required.
• Bilingual (English/Spanish) with proficiency in reading, writing, and interpreting essential information.
• Demonstrated ability to manage high volumes of calls efficiently.
• Customer service-oriented with a pleasant, professional demeanor.
• Competent in multitasking and managing various responsibilities simultaneously.
• Excellent verbal and written grammar skills.
• Proficient in accurate keyboard typing, data entry, and mouse navigation.
• Working knowledge of MS Windows, Email, Online/Electronic forms, and websites.
• Basic numerical and alphabetical filing skills.
• Previous experience in patient scheduling.
• Solid understanding of medical terminology.
• Punctual with a strong attendance record.

About Legacy Community Health As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!

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