Dedicated On-Site Account Manager

pstrongJoin the MVT family Mesilla Valley Transportation is hiring Dedicated On-Site Account Manager in El Paso, TX!/strong/p pThe strongDedicated On-Site Account Manager/strong serves as the primary point of contact and is responsible for managing the relationship with a key customer in El Paso, TX. This role will be responsible for supervising approximately 10-13 dedicated truck drivers. This involves effectively communicating with the key customer, understanding their needs and concerns, and addressing any issues that may arise./p pstrongResponsibilities:/strong/p ul liProvides and communicates accurate information internally and to the customer while maintaining 100% satisfaction in service./li liAccurately update information into systems via computer./li liEnsures all orders are closed properly for billing; 214s updated through EDI (Electronic Data Interchange) and customer websites when applicable./li liReviews and finalizes customer updates through EDI regarding order cancellations and location updates./li liEnsures that every customer load is planned, tracked and on time to avoid any potential issues over the weekend./li liCommunicates in a clear and consistent manner with high integrity./li liProvides clear work instructions to drivers./li liDirects drivers and company resources in a manner that maximizes utilization of both./li liKey supporter for drivers supervised./li liOrganizes and assigns productive drivers to the most efficient routes to ensure deadlines are met./li liContinuously monitors and directs the arrival and departure of loads and drivers./li liAssigns drivers to units and maintain truck/trailer performance by increasing truck miles to improve profitability./li liMonitors satellite communication to determine hours of driver service and to resolve driver log issues./li liAnalyzes and monitors the work quality, safety quality, attendance/punctuality, and behavior of drivers, disciplines when necessary./li liControls expenses such as layover/motel reimbursement and unloading/advances./li liManages trailer pools for designated customer./li liMaintains direct contact with members of the organization to coordinate and increase the efficiency driver, truck, and trailer assignments./li liUnderstands the area customer KPIs such as the trailer pool requirements, service numbers, commitments (Lanes/Volume and transit)./li liCollaborates with the pricing, sales, and account management teams./li liWorks with customers directly to discuss accounts and may conduct in-person meetings if necessary./li liAudits load boards to adjust throughout the day and locates exceptions to protect service and reduce cost./li liContinuously improves metrics to include on-time delivery/pick-up, utilization of assets, and increasing monthly revenue./li /ul pstrongSupervisory Responsibility/strong/p pDirectly supervises two or more employees. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems./p p/p Pay Range: - per_year, General Benefits: pstrongJob Benefits:/strong/p ul li401(k)/li liDental Insurance/li liHealth Insurance/li liLife Insurance/li liPaid Time Off/li liTuition Reimbursement/li liVision insurance/li /ul pemstrongBenefit Conditions:/strong/em/p ul liOnly full-time employees are eligible./li /ul Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late 80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.br / Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders. pstrongWhere family, careers, and success come together!/strong/p