Back of House Supervisor

Pay: $15.50 per hour

  Purpose:

The Back of House Supervisor is to be the “eagle-eye” of

daily operations. They stand “outside” of operations to get a holistic view of

how we are performing, so as to quickly identify the area(s) in which we are

failing and come up with solutions to rectify issues. Supervisors are well

versed in operations. They are oftentimes the temporary solution to get a

failing position back on track.

Requirements:

● Ability to work at least 40 hours per week (Monday to Saturday, for opening

or closing, as needed)

● Demonstrates ability to lead team effectively in opening or closing

the restaurant

● Demonstrates commitment to Chick-fil-A’s Vision, Mission and Core

Values

● ServSafe Manager certified

● Understands key operational metrics and systems (Lean, FIFO)

● No unresolved issues regarding restaurant policies

Skills:

● Demonstrates ability to simultaneously assist leadership, serve guests

and guide team members

● Ability to execute operations efficiently in high volume/high stress

periods and take command of one area of the business

● Great communicator that applies critical thinking to solve complex

problems and/or diffuse conflict issues

● Proficient ability to mentor and encourage others

● Reliable, consistent, takes ownership and craves accountability

Job Responsibilities:

 ● Manage all Shift operations, including:

○ Daily financial accounting - count change fund, count and close

cashier drawers, make Smart Safe cash deposits, receive and record LOOMIS

deliveries etc.

○ Perform daily workflow tasks in Inform software program

○ Receive and/or send product transfers in Inform software program

○ Make decisions concerning issuance of customer refunds

● Actively manage labor productivity throughout the Shift

● Assess operations and make leadership decisions or adjustments around

anticipated needs e.g. inventory supply, weather conditions etc.

● Support Directors in execution of targeted initiatives to meet

desired results

● Perform 30-day team member and quarterly team leader evaluations

● Address/resolve customer service issues

 Benefits:

● Great TEAM culture and positive work environment, where everyone is

treated with honor, dignity and respect!

● CLOSED on Sunday! Spend time with family, rest or worship if you

choose. Do you!

● Eligible Team Members can apply to receive a Remarkable Futures

Scholarship from Chick-fil-A, Inc. – up to $25,000!

● Eligible Team Members can receive FREE COLLEGE EDUCATION!

● Team Members have the opportunity to make an impact beyond the

restaurant, as we serve our local communities

● FREE employee meal!

● Opportunities to build a career in a dynamic business, become a

leader or maybe even an Operator one day. Sky’s the limit!

● Eligible team members can earn paid time off the longer their employment

time at the store

● Attractive options for various other benefits, which the Operator

contributes to for greater affordability, including health insurance, dental

and vision and 401K

● Competitive pay, with the opportunity for increases based on performance

● Employee referral program

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.