Collections Specialist
Job Description
Job Description
We are looking for a Collections Specialist to support a Financial Services team in Texas. This long-term contract opportunity is ideal for someone who is confident managing a heavy volume of customer calls while delivering detail-oriented account support and payment collection services. The position focuses on reducing delinquent balances, maintaining accurate account records, and assisting with administrative tasks in a fast-paced call center environment.
Responsibilities:• Contact customers by phone to discuss overdue accounts, arrange payments, and work toward resolving outstanding balances.
• Record and apply payments, charges, and related account activity accurately while following established procedures.
• Maintain account documentation and reports with careful attention to lending requirements and applicable state and federal regulations.
• Enter loan application details and supporting information into internal systems with a high level of accuracy.
• Manage frequent inbound and outbound calls while providing clear, respectful, and solutions-focused customer service.
• Support daily office operations through filing, document organization, and other clerical duties assigned by leadership.• At least 2 years of experience in collections, including work with past-due consumer or commercial accounts.
• High school diploma or equivalent required.
• Previous experience in customer-facing roles such as retail, sales, cash management, or call center environments.
• Ability to handle high call volume while staying organized, detail-oriented, and calm under pressure.
• Proficiency with computers, data entry, and tools such as CRM systems and Microsoft Excel.
• Experience handling payments and cash transactions, with strong attention to accuracy and compliance.
• All candidates are required to undergo a criminal records screening.
• Spanish language skills are a plus, but bilingual ability is not required.
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