Account Manager, Customer Success

This range is provided by Omada Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $90,000.00/yr

Must be located in Central Standard Timezone

Fully remote opportunity with 50%+ travel required.

About Our Client

Our client partners with organizations across the U.S. to deliver a more sustainable approach to an everyday resource, helping reduce environmental impact while supporting operational efficiency in commercial and hospitality environments.

About the Role

They are seeking a proactive, relationship-driven Account Manager to serve as the primary point of contact for a portfolio of customer accounts nationwide. This person will oversee day-to-day account needs, support program performance, strengthen customer engagement, and ensure a seamless customer experience. The ideal candidate is organized, responsive, and comfortable working in a dynamic, client-facing environment. Candidates located in Central Time are preferred to best support national accounts.

Key Responsibilities

• Serve as the main point of contact for assigned customer accounts.
• Coordinate daily customer needs including orders, maintenance requests, service schedules, and business reviews.
• Manage a portfolio of accounts across the U.S., adapting communication to diverse customer environments.
• Monitor account health using performance metrics, identifying risks and opportunities.
• Use internal reporting tools to track KPIs and communicate performance trends.
• Develop strategies to strengthen customer engagement and grow on-site programs.
• Partner closely with operations, service, and logistics teams to ensure timely issue resolution.
• Manage multiple accounts simultaneously with accuracy, urgency, and professionalism.
• Build and maintain strong, trust‑based customer relationships.

Qualifications

• 3–5 years of account management or customer success experience.
• Familiarity with large, multi‑site foodservice or facilities management organizations – either through direct employment or close partnership.
• Strong communication and relationship‑building skills.
• Highly organized, adaptable, and comfortable navigating ambiguity in a fast‑paced environment.
• Self‑motivated and able to work independently in a remote setting.
• Preferably located in the Central Time Zone.
• Proficient with digital tools, reporting systems, and KPI tracking.
• Strong problem‑solving skills and attention to detail.
• Demonstrates professionalism and integrity in customer‑facing roles.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

Industries

Food and Beverage Services and Food and Beverage Manufacturing