Help Desk 1
Roles/Responsibilities:
Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner gathering and analyzing information about the customers issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting including password resets printer configurations break/fix instructions website content updates creates accounts and configure hardware as part of on boarding processs supports audio and video equipment in conference rooms and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system escalating issues as appropriate and communicating trends to management.
Mandatory Skills:
- 3 years of experience delivering superior customer service (written verbal and in-person) across multiple delivery channels (telephone email in-person).
- 2 years of experience working with customers across all levels of technological proficiency.
- 2 years of experience in the support of computers the use of applicable programs and systems (such as Microsoft Office Suite Windows 10 and Adobe products) and troubleshooting information systems.
- 1 years of experience with Active Directory.
- 1 years of experience with cloud platforms and technologies like Microsoft Azure.
Desirable Skills:
- 1 years of experience A strong desire to grow and advance within an organization with an opportunistic landscape.
- CompTIA A CompTIA ITF or equivalent certification highly preferred.
- Strong preference for temp to hire possibility. OCA is looking for candidates that can work well in our environment and would like the ability to potentially hire staff on as full-time employees within a negotiated time frame (not to exceed 6 months).
Recommended Jobs
Research Positions: Research Associate, Postdoctoral Fellow, or Research Scientist
The Department of Ophthalmology at the University of Texas Medical Branch (UTMB) in Galveston, Texas, invites applications for a research position in the laboratory of Dr. Wenbo Zhang. Appointment ti…
Echo Tech PRN
Job Title: Echo Technologist Department: Radiology Reports To: Director of Radiology FLSA Status: Non-Exempt Revision Date 10/26/18 Position Summa…
Postdoctoral Fellow in Cancer Computational Biology
Company Information: A full-time postdoctoral fellow position is available in Professor Wenyi Wang's lab at the Department of Bioinformatics and Computational Biology, the University of Texas MD Ande…
Sales Outfitter Men's Apparel Part Time
POSITION SUMMARY: The Sales Outfitter performs various Selling / Customer Service activities to include greeting and acknowledging all customers in a prompt and friendly manner handling merchandis…
Freelance Software Developer (Kotlin) - AI Trainer
This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. Please submit your resume in English and indicate your level of En…
Pharmacy Technician
This project is in the proposal stage were awaiting to be awarded the contract. International Health and Medical Services is looking for an experienced Pharmacy Technician to assist the pharmacist…
Estimator-Multifamily Construction
About the Company: National Multifamily Developer/Builder is expanding their estimating team in Houston. The company has regional offices across the country. They are well respected, well capitali…
Registered Dietitian
Clinical Registered Dietitian Position - Part-time Company: RD Nutrition Consultants LLC Overview: RD Nutrition Consultants LLC is excited to offer an opportunity for a Clinical Registe…
Host/Hostess
The Jacket Indoor Golf And Sports Bar in Mansfield, TX is looking for one host/hostess to join our 48 person strong team. We are located on 2000 Matlock Road Suite 100 Suit 100. Our ideal candidate i…
Vacation Planner
About Kim Luxe Travel Kim Luxe Travel is a modern travel agency dedicated to curating luxury and budget-friendly travel experiences for clients across the globe. From exotic getaways to famil…