Client Services Representative
The Client Service Representative's main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the Client Service Representative is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The position requires a practical knowledge of the clinic’s procedures and policies. The Client Service Representative is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed. This is a full time position; scheduled days and hours may vary based on hospital need. Weekend work is possible. This position may require standing for long periods of time and some heavy lifting may be involved.
Qualifications Required: * Telephone etiquette and Client Service Excellence * Minimum 2 years basic veterinary medical knowledge, including products and services * Bilingual a must * Familiar with the use of policies, reports, and form completion Skills: * Excellent oral and written communication skills * Interpersonal skills including working in a team environment * Handling difficult situations including emergencies * Basic computer skills (Microsoft Office, E-mail, and AVImark experience preferred) * Strong organizational skills with ability to multi-task and still attend to details * Typing skills (accuracy) * Payment handling and basic finance skills Abilities: * Professional and courteous * Flexible * Willingness to learn * Ability to remain calm under pressure * Attention to detail * Time management * Works well in team and fast-paced environment * Adherence to procedures and protocols * Takes initiative
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