Senior Customer Success Engineer

At SafetyCulture, our mission is simple yet bold: to improve how the world works. We’re a purpose-driven company that empowers our customers across the globe to drive safer, higher-quality, and more efficient outcomes

As we continue to scale, an opportunity has arisen for a Senior Customer Success Engineer to join our team. Working directly with the Customer Success Team Lead, you will partner with our account executives and customer success team to craft technical solutions for our Enterprise customers. Your collaborative and customer centric approach will help you build strong relationships with your team and SafetyCulture customers as you utilise your technical skills to ensure our customers reach their goals, and succeed with the SafetyCulture platform. Demonstrating a strong interest in tech, you will be passionate to develop your skills in a front facing engineering role and grow your career with one of world’s fastest growing global SaaS companies and Australian Tech unicorns.

• Confident translating technical & non-technical requirements and communicating effectively with technical and non technical stakeholders alike;
• Experience writing SQL queries, optimising relational database architectures, data models and data warehouses;
• Strong organisational skills, working with numerous customers with the ability to switch context with speed throughout the day to navigate concurrent tasks of varied priority;
• Comfortable with a scripting language e.g. Python, Golang, JavaScript, Ruby;
• Flexibility to understand and work within a wide variety of organisations’ architectures, best practices and processes;
• Confident with reading API documentation, and integrating with APIs:
• Experience with software development or data analytics preferred.

• Partnering with our Customer Success team and wider Go-to-Market team to craft technical solutions for our managed customers;
• Partnering with our Sales team to help communicate the technical side of our platform offering ( Security, APIs, Cloud solutions );
• Leveraging your skillset to help the team reach their goals. This could include writing scripts to extend the platform’s capability for a customer’s specific use case, building BI dashboards to better communicate insights derived from customer data;
• Partnering with Customer Success Managers to help implement solutions for our customers;
• You will act as a conduit between Sales, Success, Product and Engineering;
• Working closely with our API and Integrations Engineering Team to communicate customer requests and improvements;
• Consulting with our customers about how to implement their integrations effectively.