Social Intelligence Manager, US (Maternity Cover)

Where: This is a 100% remote role from the United States with occasional travel

Type: Maternity Cover - Full time, temporary contract (6 months with possible extension)

Join Us at Social Element!

Founded 23 years ago’ we’re a leading global full-service social media agency on a mission to protect and grow brands socially. In today’s cluttered world, communities are seeking authentic brand relationships, which is why we have devised our Social Currency Methodology to enable brands to grow their earned media presence, whilst tracking the investment back to their brand growth and value.

Now, we're on the lookout for a Social Intelligence Manager to join our award-winning Intelligence Team, on a fixed term contract. As a team we’re here to create industry-first work and we’re looking for someone with that same hunger and excitement to do things a bit differently.

What you’ll do

You’ll join us as Social Intelligence Manager, reporting into the Associate Director, Social Intelligence. This role will be a key part of our team, working on a selection of global and national brands.

You will be known for great storytelling and insight generation. You will have fantastic communication and time management skills, and be able to work confidently within an agency structure in order to bring the best work to your clients.

Your clients: You will manage the reporting programmes of clients, being responsible for their strategic monthly and quarterly reporting. You’ll act as a trusted partner to these clients, knowing their business objectives and reporting against these.

Projects & Innovation: Confident in working across a variety of insights project types, from standard social listening projects through to trends and audience work streams.

Proactive client development: Support the Client Services Team in identifying opportunities for upselling

Culture & Tech savvy: Understand what’s happening in the zeitgeist (whether you get your news from TikTok or the web). While also staying up to date with platform and social listening vendor changes

Responsibilities

• Deliver insights projects end-to-end from research design, analysis and visualisation to delivery.

• Deliver your projects on time and to a high standard, working in collaboration with more senior members of the team.

• Contribute to proposals and scopes in collaboration with the head of insights and client services teams.

• Develop your skills as a researcher, learning new techniques and technologies. To include survey data, web analytics and desk research.

• Contribute to a culture of learning and development within the team.

• Build relationships with key stakeholders both within and outside of the Insights Team.

• Work with the Head of Insights to promote the team, internally and externally, contributing to and leading on PR activity.
  

Skills & Qualities

• 4+ years experience working in an insights role

• We don’t mind where you come from. Your experience could be from brand-side, agency or publisher; working in PR, creative, social or elsewhere.

• Experience working for multi-market clients

• Strong technical experience in social listening tools such as Talkwalker, Hootsuite or Sprinklr. Experience with Global Web Index or similar is a bonus.

• Fantastic attention to detail, organisational and time management skills.

• Honed storytelling skills and comfortable in presenting your work

• A curious, proactive approach with a can-do attitude

• A team oriented professional, with the ability to work independently and self-motivated

• Competent in using Microsoft/Google Suite, with a focus on powerpoint and excel.

• Bonus: Experience of working on automotive, financial services, retail or travel

The Hiring Process

The hiring process for this position will be made up of the following stages:

❤️ Culture + Connect Interview - with one of the talent team

✨ Skills + Experience Interview - with a leader from the Social Intelligence team.

Assignment Phase Interview - with both Social Intelligence leaders and a Senior Social Intelligence Manager

Social Element Values

Bring the joy: Our people bring the joy by radiating energy, creating an uplifting atmosphere, and spreading positive vibes that's magnetic to everyone around them!

Trusted Pioneers: Our trusted pioneers are trailblazers driven by curiosity, leading the way with best-in-class solutions and innovative ideas.

Everyone’s welcome: We create an inclusive and respectful environment where communication is jargon-free, and everyone feels welcome

We’ve got you: With a team that's professional, reliable, smart, and prepared, we are problem-solvers who get it done and do it brilliantly.

Genuine humans: Our genuine humans are compassionate, honest, and unapologetically real.

Our Diversity, Equality & Inclusion Commitment

We welcome applications from diverse and under-represented groups regardless of their background.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfill all the requirements, we encourage you to still apply — we’d love to hear from you!

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

How To Apply ️

If all this sounds like you, simply upload your CV with a portfolio link and complete the application form. While a cover letter is optional, we welcome any other way for you to share what draws you and motivates you about this role and the agency.

We encourage candidates to express their interest and motivation in the format that best showcases their talents.

***If you would prefer to submit your application in a different format, please feel free to get in touch with us at [email protected] and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.

We are excited to receive your application! ❤️