Restaurant Hospitality Team Member

I. Executive Summary

The Mission of a Hospitality Team Member with Chick-fil-A is to provide guests with a remarkable dining experience each and every day by working as a team to give each guest the quickest, highest quality personalized experience possible. The Team Member also treats those they work with, as well as guests, with honor, dignity, and respect – all day, every day.

II. Role & Responsibilities

• Front Counter
• Create eye contact, share a Smile, Speak enthusiastically, and stay connected to the guest
• Take accurate and timely orders
• Fulfill guests’ orders by preparing beverages and sauces
• Complete table touch in’s during the guests visit.
• Drive Thru
• Work with speed and accuracy at all times on headset, outside order taking, bagging or window
• Be flexible and be able to multi-task
• Make beverages while taking orders on headset
• Handle cash transactions with urgency and accuracy

III. Key Measurables

• CEM Scores at or above current goal (Overall Satisfaction > 80%)
• Speed of Service below 3:30

IV. Schedule Details

We offer flexible scheduling with shifts of all lengths (up to 9 hours) including 5:30AM – 2PM, 11AM – 8PM and 2PM -10:45PM. We offer part time positions as well!

Chick-fil-A

V. Direct Reports

All Hospitality Professionals will report directly to Hospitality Team Leaders, Directors and Executive Leadership.

V. Skills Necessary

• A Heart of Service
• Honor, Dignity, & Respect to All
• Strong Interpersonal Skills
• Professionalism
• Availability
• Punctuality
• Coachability
• Competitiveness
• Enthusiasm
• Reliability
• Self-Motivation
• Organization
• Ability to Multi-Task
• Strong Ethics
• Well-Versed
• Humility
• Eagerness to Learn
• Initiative
• Sense of Purpose Beyond Themselves
• Sincerity
• Great Stewardship
• Honesty

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.