Customer Quality Engineer

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That is why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you.

Transform the every day with us!

We are seeking a highly motivated and detail-oriented Quality Engineer with a strong focus on Root Cause and Corrective Action (RCCA) to join our manufacturing team at our Breaker plant in Grand Prairie, Texas . This role is critical in ensuring the highest quality standards for our products by meticulously investigating customer nonconformances, identifying underlying issues, and implementing robust, sustainable corrective actions. The ideal candidate will possess exceptional problem-solving skills, a keen analytical mind, and a passion for continuous improvement in a fast-paced manufacturing environment.

You will make an impact by:

• Drive investigation of customer nonconformances and lead Root Cause Corrective Actions using structured 8D problem-solving methodology.
• Act as a primary point of contact for technical quality discussions related to customer nonconformances, providing timely updates and detailed reports on investigations and corrective actions.
• Collaborate with cross-functional teams (Production, Engineering, Supply Chain) to develop, implement, and verify effective corrective and preventive actions (CAPA) that address the root cause of nonconformances.
• Identify and champion opportunities for process and product quality improvements based on RCA findings, contributing to the reduction of defects and enhancement of overall product reliability.
• Collect, analyze, and interpret quality data to identify trends, measure the effectiveness of corrective actions, and report on key quality metrics to management.
• Maintain comprehensive and accurate documentation of all nonconformance investigations, root cause analyses, corrective actions, and verification activities in accordance with internal procedures and industry standards.
• Participate in internal and external quality audits, providing expertise on nonconformance management and corrective action processes.
• Provide guidance and training to manufacturing personnel on quality principles, problem-solving techniques, and best practices for preventing defects.
• Ensure all quality activities comply with relevant ISO and UL industry standards as well as customer-specific requirements.

You will win us over by having the following qualifications:

Basic Qualifications

• Bachelor's degree in Engineering (e.g., Mechanical, Electrical, Industrial, Manufacturing) or a related technical field.
• 5+ years of experience as a Quality Engineer in a manufacturing environment, with a significant focus on root cause analysis and corrective actions.
• Strong understanding of manufacturing processes and quality control principles.
• Experience with quality management systems (e.g., ISO 9001, ISO 14001, ISO 45001).
• Demonstrated ability to work effectively in a cross-functional team environment and influence stakeholders at all levels.
• Legally authorized to work in the United States in a continual and permanent basis without company sponsorship.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here .

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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