Customer Service Rep

Job Description

Job Description

The Client Service role is a part-time position with significant autonomy to respond to client requests by email and by phone when most efficient. Once trained, this position will be primarily working from your own home or office around 20 hours per week.

The Payton Company is a provider of hiring tools for hundreds of organizations. We make the hiring process easier and more effective using an Applicant Tracking System and Employee Assessments. Our job is to make life better for our clients - it's what we do because happy clients are a lot more fun than the alternative.

This is now on hold, though we are accepting applications for future consideration.

Essential Responsibilities:

• Respond promptly to emailed questions and requests from clients.
• Coordinate help tickets with the technical support group.
• Assist with setup of new clients and/or services.
• Complete various projects for manager that may include data entry, scheduling appointments, client calls or projects in MS Excel and Word
• Initiate client-care calls to make sure existing clients are doing well and to answer any questions, plus update on additional services that might be helpful
• Perform other duties as assigned

Qualifications:

• College degree required as that is the nature of our client base
• Experience in HR or hiring
• Experience in business
• Proven Customer Service phone skills
• Ability to problem solve plus willingness to master technical details & dig into FAQ for solutions
• Must be a quick learner and be able to work independently
• Must be self-disciplined
• Must have strong people skills, be dependable and flexible
• Must have strong computer knowledge to include Microsoft Outlook, Word and Excel
• Must be comfortable with online systems and navigating websites
• Must have a work space free of interruptions and distracting noise
• Must have reliable access to a computer with high-speed internet plus a telephone that can accommodate a headset