Remote Member Engagement Specialist

: NEW TRAINING CLASS BEGINS ON Monday, June 2, 2025

Does the idea of applying your talents at a social care company that assists people address Social Determinant of Health (SDoH) barriers and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path - one built on providing solutions by helping others navigate through the complex world of health care benefits.

Here at BeneLynk, our mission is to improve lives and positively impact social determinants of health barriers by providing our Managed Care partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision.

REMOTE MEMBER ENGAGEMENT SPECIALIST This position holds accountability for conducting telephonic screening services to Medicare Advantage beneficiaries enrolled in a BeneLynk contracted Medicare Advantage plan. The Member Engagement Specialist makes outbound telephone calls and handles inbound telephone calls to confirm the beneficiaries Veteran status and assists with benefits sponsored by the Department of Veteran Affairs and other sources. ESSENTIAL RESPONSIBILITIES

• Meet production/departmental goals by answering inbound calls and conducting telephonic outreach activities to review and assess Medicare Advantage plan member's eligibility for VA sponsored Veteran Support outreach campaign efforts (mail, phone, etc.) to identify Veterans and secure individual written member authorization to communicate with the VA for the purposes of retrieving individual charts from VA facilities throughout the country.
• Review benefits and provide assistance with general social programs.
• Meet daily, weekly, and monthly performance goals related to schedule adherence, telephone availability, working rate, and completion of follow-up assignments.
• Meet quality standards by ensuring proper phone etiquette and adherence to scripts, have accurate and descriptive case documentation, and proper disposition of cases.
• Review and analyze incoming Medicare Advantage plan member correspondence and/or inquiries for the purposes of retrieving member charts from VA facilities.
• Conduct follow-up activities for processed correspondence and/or inquiries from BeneLynk Outreach initiatives.
• Maintain current knowledge of state and federal regulatory requirements to adhere to strict compliance of all aspects of BeneLynk's Outreach Operations.
• Participate as required in BeneLynk's staff and operational development programs. Be a team player and communicate openly and honestly.
• Demonstrate behaviors, actions, and attitudes that reflect BeneLynk's vision, mission, and values.
• Other duties as assigned.

QUALIFICATIONS

• Education - High School or General Education Degree (Preferred)

• Experience - Demonstrated experience with direct consumer interaction and telephone sales experience. Demonstrated application of persuasion and ability to engage individuals over the phone; data entry and related computer skills.

• Language Skills - Excellent verbal and written communication skills; ability to communicate with elderly individuals. Bi-lingual (English & Spanish) preferred.

• Reasoning Ability - Ability to analyze and interpret program criteria; ability to interact and decipher information via telephone or correspondence inquires. Good communication skills. must be orally articulate, have good written communication skills, and also be good listeners; Judgement; Analytical skills; Research skills; People skills; Perseverance; Creativity.

• Network Capability - Reliable, high-speed internet connection.

• Remote Environment - must establish an appropriate work environment that is quiet, clean, and safe, with adequate lighting within their home for work purposes.

PHYSICAL REQUIREMENTS

• Prolonged Sitting - Call center agents typically spend most of their shift seated, requiring physical endurance.
• Keyboarding and Computer Use - Agents frequently use computers to access information, enter data, and interact with customer relationship management (CRM) systems, requiring dexterity and speed.
• Communication - Agents need to speak clearly and listen attentively, often while multitasking between various tasks.
• Occasional Walking and Reaching - While primarily seated, agents may occasionally need to walk to other areas or reach for supplies, requiring basic mobility.
• Lifting (Occasionally) - Some roles may involve lifting equipment or materials, though this is typically light and infrequent.
• Reading and Processing Information - Agents must be able to read and interpret information displayed on screens, including customer data, scripts, and system prompts.
• Vision - Good visual acuity is essential for reading small text and identifying details on screens, which may be required for extended periods. Agents should be able to manage visual fatigue and take breaks when necessary to maintain focus and accuracy.
• Audio - Must be able to listen and communicate clearly through audio during training and daily work tasks. Must be able to follow audio-based instructions and feedback.

ATTENDANCE REQUIREMENTS

• Regular and reliable attendance is a critical requirement for this role. The ability to maintain full attendance throughout the training period is essential for job success.

New Hire Training Expectations Employees hired for this role are expected to attend the New Hire Training in full attendance without any exceptions.

June 2nd New Hire Training class will begin on Monday, June 2, 2025 and continue through June 27, 2025. The mandatory 4-week training hours will be Monday through Friday, 9AM - 6PM Eastern Time.

We Offer Competitive Salaries And Benefits:

• Medical, dental, vision, and employee assistance program benefits
• Monthly Bonus Incentives
• 401K match
• Streaming Service Reimbursement
• 23 paid days annually
• Business casual dress
• Monthly recognition
• Weekly trivia games
• Excellent growth & advancement opportunities

Work Environment This role is a remote position. BeneLynk cannot provide employment internationally, outside of Puerto Rico, or in specific states. The remote work for this position cannot be completed outside a home office, such as a café or co-working space. Position Type/Expected Hours of Work Full-time /Non-Exempt (Hourly) Hours vary Salary: $18.00 - $19.50 per hour, depending on experience. In addition to the base pay rate, employees may be eligible to earn up to an additional $2 per hour- $1 after the successful completion of 3 months, and an additional $1 after the successful completion of 6 months. To qualify, employees must not be on any active corrective action at the time of eligibility.

EEO Statement

At BeneLynk, we don't just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company's unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team.

E-VERIFY

BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization.

***Offer of the employment contract is contingent upon the results of a required background and drug screening.***