Program Manager, UX (Fort Worth)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the User Experience team within the Customer Experience Division.
• The UX Program Manager is critical to the progress and success of User Experience at scale to advance program objectives and metrics, and drive adoption of key changes in the organization.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Develop a strong working knowledge of the solution being implemented and provide related industry trends and analysis
• Analyze and interpret program data to prepare and deliver overall program review to sponsors and stakeholders
• Deliver programs following Agile methods and best practices
• Proactively identify and develop/formulate solutions for managing dependencies, mitigating risks and resolving issues at program level
• Actively drive the analysis and ultimate disposition of all change requests impacting assigned program
• Provide thought leadership, review processes and provide efficiency recommendations for all aspects of program management with an eye to sustaining and/or evolving the practice of program management at American
• Responsible for partnering with leadership to prepare and deliver reporting, program metrics and presentations
• Conduct effective and efficient large room planning sessions to build release plans, manage risks and dependencies, plan for contingencies and other program activities that require coordination with strong facilitation
• Develop and maintain pro-active and constructive relationship with stakeholders by demonstrating an understanding of the business, associated requirements and set expectations accordingly
• Collaborate with business unit leads to prioritize work based on business value
• Establish and maintain a communication plan.
• Maintain tooling through process documentation, vendor relationships, budget, invoicing, and cybersecurity compliance.
• Act as escalation point for project managers and proactively resolve any reported issues that will have impact to the overall program timeline
• Leverage emerging AI tools and capabilities to enhance program delivery, improve efficiency through automation, and support data-driven decision-making.

All you'll need for success

• Minimum Qualifications- Education & Prior Job Experience
  • Bachelor’s Degree in Business, project management or technical field or equivalent experience/training
  • 4 years of progressive broad-based information systems and business experience, delivering complex technology solutions
  • 3 years of experience scaling Agile to the program level or participating on a complex program as a business lead
• Preferred Qualifications- Education & Prior Job Experience
  • Broad experience in a variety of computing platforms (mainframe, client/server, web, cloud, social media, etc.)
  • Data visualization experience (Tableau, etc.)
  • Experience with practical application of Organizational Change Management methods
• Skills, Licenses & Certifications
  • Proactive, organized, accurate, fast and detail-oriented with strong interpersonal, planning and time management skills
  • Excellent leadership skills, including negotiation, critical thinking, management of company politics, building good relationships, coaching project managers and ability to think strategically and conceptually across projects to achieve lasting bottom-line results
  • Strong facilitation and presentation skills
  • Proficient with Microsoft Office suite of products

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.