Customer Technical Services Engineer
:
Cleveland-Cliffs Steel has an immediate opportunity for a Customer Technical Services Engineer in the Dallas, Texas area. The Customer Technical Services Engineer is the primary technical liaison with our customers to resolve claims or quality problems and to ensure that the material supplied meets the customers' requirements. This position is also responsible for assisting customers with their steel use needs.
Summary of Responsibilities:
- Assists customers in using Cleveland-Cliffs products
- Makes service calls on assigned customers to investigate and resolve claims or quality problems. Assures that complaints are handled in a fair, timely manner
- Coordinates Cleveland-Cliffs actions to respond to steel-related issues with root cause analysis
- Communicates detailed customer requirements to Cleveland-Cliffs Steel
- Assists Quality Control in developing or revising mill routings to meet specific customer requirements
- Reviews customer quality performance data and provides feedback to Cleveland-Cliffs management
- Assists Cleveland-Cliffs Sales in promoting and testing of new or improved products
- Works with customers on quality improvement or cost reduction projects
- Coordinates sample and trial activities at assigned customer plants
- Other duties as assigned
Minimum Qualifications:
- High School Diploma/GED
- Position requires extensive and frequent overnight travel
- Basic knowledge of steel mill operations and steel-related defects is required
- Requires excellent communication skills (written, verbal, and presentation) and the ability to relate to all levels of the customers; and Cleveland-Cliffs organization
- Computer skills required - MS Office: Word, Excel, PowerPoint, and Access
Preferred Qualifications:
- B.S. in Metallurgical Engineering or Materials Science or equivalent experience
- Experience with Carbon and Stainless Steel
- Knowledge of steel use technology (forming, welding, painting, corrosion)
Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including top pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more!
Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] or call 1-(312) 899-3097 and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.
Cleveland-Cliffs Inc. is an equal opportunity employer - M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.Recommended Jobs
Austin Park - Youth Drone Instructor
Company Overview Athletes Global Corporation is dedicated to empowering youth, families, and communities worldwide through transformational and innovative services. Our mission is to foster leader…
House Cleaner
Benefits: Free uniforms Opportunity for advancement Training & development Vision insurance Wellness resources Join a Team That Shows Up, Cares Deeply, and Creates Maui Moments Ever…
Paint Truck Foreman - Pavement Marking
Join TRP Infrastructures as a Paint Truck Foreman specializing in Pavement Marking. We are seeking an experienced leader to oversee and manage our pavement marking operations, ensuring the highest st…
RN Assistant Director of Nursing
RN Assistant Director of Nursing (ADON) Stone Oak Care Center 505 Madison Oak Dr. | San Antonio, TX 78258 $3,000 Sign-On Bonus At Touchstone Communities, we believe strong teams start with st…
Travel Nurse RN - Telemetry - $2,263 to $2,412 per week in Odessa, TX
Registered Nurse (RN) | Telemetry Location: Odessa, TX Agency: Host Healthcare Pay: $2,263 to $2,412 per week Shift Information: Nights Contract Duration: 13 Weeks Start D…
Policy Services Representative
AO Globe Life is hiring Remote Client Support Specialists to assist families nationwide in accessing essential supplemental benefit programs—all from home. This purpose-driven, remote-first role is d…
Sprinter/Cargo Van Owner Operator
Hello, guys! We are hiring Cargo Van and Sprinter Van owner-operators for our company, VICTORIA LOGISTICS CARRIER. We work within an independent contract agreement and offer very competitive ra…
Inventory Analyst
Req ID: 133890 Region: Americas Country: USA State/Province: Texas City: Richardson Summary Celestica is seeking a data-driven Inventory Analyst to support and execute inventory contro…
Repair Welder - Level III - Level IV
Perform repairs and/or product improvement welding updates on steel structures for all-terrain and crawler cranes and other components of Liebherr Ehingen products throughout the United States. Fit, …
Director, Manufacturing
Company Overview:: Argon Medical Devices is a global manufacturer of specialty medical products, headquartered in Plano, Texas. Argon offers a broad line of medical devices for Interventional Radiolo…