Doorperson - PT/Days - Medical Center

At Houston Methodist, the Doorperson position is responsible for assisting and directing incoming persons to the facility. This position greets patients and guests arriving at and departing from the Hospital, assisting in expediting and monitoring the safety of discharged patients, ensuring area is continuously staffed for patient flow optimization. The Doorperson position provides passenger loading and unloading service, including luggage and wheelchair assistance, maintaining traffic control. This position proactively identifies arriving and departing patients inquiries to ensure service excellence and must be able to communicate appropriately and work closely with nursing staff and co-workers.

Requirements:

PEOPLE ESSENTIAL FUNCTIONS

• Greets all arriving customers in a courteous fashion. Opens vehicle doors for all arriving and departing customers. Assists in loading and unloading patient and guest belongings. Recognizes customers with special needs and acts accordingly.

• Promotes a positive image of the department and Hospital through verbal and non-verbal communication with all persons and complies with personal appearance guidelines. Uses appropriate communication device to limit conversations to ensure HIPAA compliance.

• Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Proactively identifies arriving and departing patients inquiries to ensure service excellence.

• Monitors discharging patients and coordinates their status with other doorpersons and other departments of the hospital by radio or other appropriate means. Checks status of discharges to expedite for waiting drivers. Ensures timely and safe loading of patients and their belongings into vehicles.

• Assists in traffic control of guests picking up discharged patients at all points at the entrance or other locations that requires a doorperson assistance with patients.

• Provides customers with information regarding questions on Houston Methodist, The Texas Medical Center, transportation, directions, valet and self-parking services, and rates. Directs customers to the appropriate areas.

• Contributes towards improving department scores for patient satisfaction/experience through peer-to-peer accountability.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Maintains equipment stock (wheelchairs, luggage carts, Trans carts on the entrances and notifies appropriate department when equipment is needed.

• Participates in departmental process improvement activities. Exhibits flexibility in working with new processes.

• Maintains proficiency in operation of special equipment used to assist non-ambulatory patients.

FINANCE ESSENTIAL FUNCTIONS

• Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively, minimizing incidental overtime, and prioritize daily tasks, assisting coworkers as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications:

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• One year experience working in hotel or customer service industry

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• BLS - Basic Life Support or Instructor (AHA)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Demonstrates a working knowledge of isolation, infection control and safety procedures. Practices universal precautions at all times when assisting patients

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs No
• Business professional Yes
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No