Care Experience Manager, Mid-Level

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Job Summary:

Aveanna Healthcare is one of the largest private-duty nursing companies in the nation, fostering a workplace culture that values diversity and collaboration. They are seeking a Care Experience Manager to coordinate staffing needs, manage caregiver schedules, and provide support to field staff, patients, and families.

Responsibilities:

• Coordinate staffing needs and manage caregiver schedules.

• Organize orientation and training for new caregivers.

• Manage shift coverage for absences or tardiness.

• Monitor and address cost containment to ensure efficient case assignments.

• Evaluate and support staff performance with a positive approach.

• Provide 24/7 on-call support to field staff, patients, and families (on a rotating basis).

• Occasionally deliver supplies/equipment to homes as needed (mileage reimbursed).

• Build and maintain strong relationships with caregivers and patients to ensure top-tier service.

• Demonstrate problem-solving skills, initiative, and sound judgment.

• Uphold and adhere to company policies and procedures.

Qualifications:

Required:

• High School Diploma or equivalent required; College Degree a plus.

• Proficient in English; bilingual skills are a plus.

• Healthcare experience is highly preferred.

• Proficiency in Microsoft Office Suite (Word and Excel).

• Strong organizational skills, ability to multitask, and thrive in a team environment.

• Willingness to work an after-hours on-call schedule.

Company:

Aveanna Healthcare is a home healthcare provider. Founded in 2017, the company is headquartered in Atlanta, Georgia, USA, with a team of 10001+ employees. The company is currently Public Company.